• Level 2/3 End User Support Analyst

    Insight Global (Obetz, OH)


    Job Description

    Insight Global is looking for a Level 2/3 End User Support Analyst to join one of their largest cosmetic clients. This person will be sitting 5x a week onsite in Groveport, OH for the 10am-6pm shift. They will be joining one other individual in this warehouse distribution location in support of 200 end users providing both onsite and remote support for any level 1 escalated issues that include Network Connectivity, Lenovo Hardware, Zebra branded printers and RF Guns, Office 365, Microsoft Teams, Microsoft Intune, AV Setups, etc. utilizing the ticketing system ServiceNow. They need to be passionate about this work and have the desire to stay long-term.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - 5-10 years of experience providing Help Desk Support

     

    - Windows proficiency altogether is number 1

     

    - Office 365 proficiency (Microsoft Shop) no flex but not number one

     

    - Experience with Microsoft Intune to manage both computers and mobile devices

     

    - Experience troubleshooting Lenovo laptops and desktops

     

    - AV Support experience (Polycom gear) - Warehouse distribution experience

     

    - Servicenow

    - Knowledge on Zebra Branded printers and also Zebra Branded RF Guns (configuring, troubleshooting, and replacing) null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].