• Project Installation Specialist

    Insight Global (Omaha, NE)


    Job Description

    Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.

     

    5. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

    6. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

    7. Provides technical support to end users and field labor when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.

    8. Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

    9. Keeps up to date and informed on all company products, services and policies.

    10. Presents a professional image of client at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

    11. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

    12. Performs other duties and responsibilities as requested or required.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    Minimum of three years of previous, relevant field service experience required

     

    Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].