• Staffing Coordinator (Full-time 10am-6pm)

    Martha's Hands (St. Louis, MO)


    Job Descriptions:

    Are you someone who enjoys talking with people and helping connect them with meaningful work?

    Our Staffing Coordinators enjoy working here because:

    + Team Environment: Five Staffing Coordinators share the workload so the burden is not too great on any one person.

    + Meaningful Work: Our Staffing Coordinators ensure our elderly clients get the care they need and our Caregivers find the right assignments.

    + Personal Connections: Each team member forms close relationships – looking for ways to elevate and support each other.

     

    Our Staffing Coordinators are dynamic individuals working as a team to communicate client care needs and the shifts available to qualified caregivers utilizing our computerized scheduling system. They will provide customer service, issue resolution and inspiration.

    Duties and Responsibilities:

    + Schedule qualified employees to fill client orders by utilizing computerized scheduling software. Heavy use of the telephone for communication as well as email and text.

    + Responsible for preparing scheduling reports and communicating shift information to our clients, Caregivers and the On-Call Team.

    + Confirm employee schedules and maintain caregiver availability information.

    + Respond to client and employee requests in a timely manner. Resolve challenges with clients and caregivers through effective issue resolution techniques.

    + Recognize outstanding caregiver performance and counsel them on corrective actions.

    + Communicate our services to potential clients and their families.

    + Work as part of a TEAM with other Staffing Coordinators to develop staffing strategies, resolve staffing issues and develop/implement staffing protocols.

    + Communicate effectively with other members of the Martha’s Hands Team.

    Required Experience:

    Experience and Skills:

    + College degree preferred, not required. Strong Customer Service/Communication skills.

    + Successful candidates have come from the following industries: Customer Service, Sales, Hospitality/Restaurant, Property Management and Telemarketing.

    + Excellent interpersonal communication and relationship skills, especially over the phone.

    + High energy with the ability to multi-task in a fast-paced work environment.

    + Skill to use a personal computer and various software packages.

    Special Considerations:

    + Blended Work Schedule:

    + Tue, Wed, Thu: Work in Martha’s Hands Office, Town & Country, MO

    + Mon & Fri: Work Virtually from your home (option to come in office).

    + Hours: 10am-6pm

    + Assist with On-Call during evenings and weekends. Expectation to be part of On Call Rotation in 60-120 days - typically One Weekday Night/Week, One Weekend/Month and shared Holiday Coverage.

    + Full-time, hourly position with additional compensation for On-Call. Benefits include health care, dental, limited vision, life insurance and paid time off. Detailed schedule of benefits is available upon hire.

     

    Company Summary: Since 1997, families have chosen Martha’s Hands to help keep their loved one safe and independent in their own homes by providing quality home care services based on our mission of “Love through Service”

     

    ·

     

    Keyword: Staffing Coordinator

     

    From: Martha's Hands