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Job Description

In PGIM Fixed Income, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for a well-rounded individual to be part of the Application Service Delivery team to provide application support within our production environment. Our ideal candidate will be an eager learner interested in gaining valuable experience in supporting complex investment management platforms and applications. This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

What You Will Do:

Provide application production management for systems used by front office, Operations, and client teams.

Monitor and troubleshoot issues in the PGIM Fixed Income technology batch environment.

Available to be on-call for failure escalations including evenings/weekends on a rotation basis.

Participation in the incident and problem management processes

Follow best practices established for incident, change and problem management processes.

Collaborate and communicate internally with the business and technology stakeholders.

Build relationships by learning from senior team members and other technology partners.

Interface with external vendors when troubleshooting production issues.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1-3 years of SRE or App Support experience

Demonstrate initiative to learn daily job responsibilities through active collaboration with senior team members.

Able to send clear and concise communications to stakeholders with supervision.

A tenacious sense of ownership and a desire to bring incidents to resolution quickly

Experience with writing database queries using SQL (MS SQL preferred)

Familiarity in navigating and writing commands in the Linux operating system.

Excellent documentation skills with ability to document processes, incident resolution steps etc. Experience with using any schedulers ( Autosys preferred)

Experience working in Cloud technologies (AWS and/or Azure).

Self-motivated to operate independently and make necessary decisions within the global team

Ability to prioritize effectively within a dynamic global environment.

Strong team player, results oriented with a flexible approach.

Ability to present technology concisely to the business locally and globally

Comfortable operating in high pressure environments whilst managing multiple incidents

Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].