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Job Description

An employer is looking for a Lead ServiceNow Admin/ Developer to sit remotely. Your primary responsibility will be to act as the in-house SME for ServiceNow development and administration efforts in the ITSM space. The client is going through a new implementation of ServiceNow and you will collaborate closely with their implemtnation partner through the process. You will ensure they follow best practices and industry standards and assist with any custom integrations/ development efforts. From there, 70% of your time will be ongoing administration and development of the ServiceNow platform, while spending 30% of your time leading the team and building strategy/ product roadmap. Additional tasks will include

- Tailoring the user interface and user experience to align with organizational needs and improve user adoption

- Working with business analysts and stakeholders to gather requirements and translate them into technical specifications

- Identifying and resolving technical issues, bugs, and performance bottlenecks within the ServiceNow platform

- Monitoring system performance and implementing optimizations to ensure efficient operation

- Adhere to and enforce ServiceNow development standards and best practices across development teams

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

8+ years experience in ServiceNow administration and development

2-3 years leading ServiceNow administration/ development teams and mentoring junior engineers

Strong background in ITSM and related modules

Experience integrating ServiceNow with other 3rd party systems

Well versed in release management and configuration

Proficiency in designing and configuring forms, workflows, business rules, UI policies, and other automation tools within ServiceNow

Understanding and use of various ServiceNow APIs (REST, SOAP) for integrating with external systems and applications

Knowledge on full ServiceNow development lifecycle CMDB

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].