• AWS Connect Developer

    Insight Global (Windsor Mill, MD)


    Job Description

    Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.

     

    Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.

     

    Support and enhance existing processes based on new requirements or upgrades.

     

    Facilitate requirements gathering, review and document requirements.

     

    Design and develop solutions within the ServiceNow environment.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

    Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field

    7 years of experience working with large enterprise framework

    7 years of hands-on experience working with AWS Cloud platform

    3 years of hands-on experience working with Amazon Connect

    3 years of experience using Node.js, Python or Java for development

    3 years of experience in designing call routing & messaging

     

    Excellent interpersonal and communication skills

     

    Must be able to obtain and maintain a Public Trust. Contract requirement.

     

    Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.

     

    Knowledge and experience with integrating Pega workflows with CCaaS.

     

    Knowledge and experience with building reports and dashboards preferably with Tableau.

     

    Solid AWS Cloud and AWS Connect Developer experience.

     

    Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.

     

    Experience with process flow documentation creation.

     

    Strong verbal and written communication skills. Adept at working independently, but also in a team environment.

     

    Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.

     

    Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.

     

    Prior Federal government experience.

     

    Self-starter, highly motivated individual who adapts to a dynamic work environment.

     

    Strong attention to detail with an ability to operate effectively across multiple priorities. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].