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Job Description

Insight Global is looking for a full-time Customer Service professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer tasks and to-do's in the dashboard. This role will spend 80% of its time receiving inbound calls from customers that have questions and/or concerns about their loan. This individual needs to be prepared to take calls from new customers that may have not gotten the best experience. The other 20% of their time will be spent on the phone making outbound calls to request information and providing updates to customers as well as administrative tasks. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a 4-week formal training course -- two weeks of classroom training to learn the terminology, and two weeks of on-the-job training. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses. This person must sit onsite 5 days a week.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- Mortgage Processing Experience

OR

- Bachelors Degree in Finance or Business

- Call Center Experience 1+ year experience working in loan collections or financial industry

Comfortable working in a call center environment taking inbound and outbound calls

Excellent communication skills & outgoing personality, very career driven

Proficient typing speed and notetaking ability

Ability to work M-F (8-5) onsite in St. Louis, MO null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].