"Alerted.org

80884BRJob Posting Title:Admin Patient Experience Representative I- Pulmonary HypertensionDepartment:CardiologyAutoReqId:80884BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:

Department Summary:

As one of the leading and largest programs of its kind in the U.S., the Boston Children’s Pulmonary Hypertension Program brings together diverse, skilled, and experienced clinicians to provide a comprehensive diagnosis and individualized treatment for each patient. Learn more about the PH Program here (https://www.childrenshospital.org/programs/pulmonary-hypertension-program) .

Key Responsibilities:

+ Physician & Program Support: Provide administrative support to multiple cardiologists and the Pulmonary Hypertension Service, including calendar management, triaging calls, coordinating meetings, and supporting team operations.

+ Patient Scheduling & Registration: Schedule and register patients for visits and procedures; manage new patient intakes and pre-appointment record requests; enroll patients in the portal.

+ Care Coordination & Liaison: Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans.

+ Clinic Operations: Prepare charts, check in patients, verify insurance, obtain referrals and records, and accurately log documentation.

+ Customer Service: Deliver effective and compassionate service to patients and families; escalate complex concerns as needed.

+ Call Handling: Answer, screen, and route calls; manage appointment requests, triage urgent calls, and activate emergency services when appropriate.

+ Documentation & Records: Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation.

+ Administrative Tasks: Process prescription refills, external requests, patient paperwork, and correspondence; handle mail, photocopying, and document organization.

+ Meeting & Event Coordination: Schedule departmental meetings, events, programs, and attend shift handoffs and team huddles.

+ Collaboration: Work with referring providers and practices to manage complex cases; rotate through call centers as needed.

+ Systems & Technology Use: Utilize office and hospital systems (e.g., Microsoft Office, scheduling, billing tools) efficiently.

+ Process Improvement: Support internal workflow enhancements and participate in quality improvement initiatives.

+ Other duties as assigned.

Minimum Qualifications

Education:

+ High School Diploma/ GED

Experience:

+ No healthcare experience required - Basic customer service and computer skills.

+ Makes use of customer service knowledge to assist patients and families in resolving problems.

+ Conveys a positive demeanor when interacting with patients, families, and coworkers.

+ Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.

+ Ability to work with diverse internal and external constituencies.

+ Demonstrates the ability to pay attention to detail and accuracy.

Schedule: Monday-Friday, Hybrid

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid