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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role:

We are seeking a dynamic Software Developer/Architect with strong ServiceNow development skills. You will be responsible for the overall ServiceNow platform at Splunk. You will help develop software development practices in improving the platform, while helping to understand and communicate how to achieve business outcomes leveraging the Servicenow platform’s capabilities. You will also have influence on product integrations and design with an impact on our customer value.

Meet the IT Solutions Team:

If you have a passion for problem solving and love staying ahead of the ever-evolving realm of IT, then you’ve come to the right place. Our IT Solutions team drives Splunk’s competitive advantage by providing the tools, technology, infrastructure and support needed to work productively and securely. Learn more about the team, meet our leaders, and hear more from our Splunk IT engineers and technical support leaders at splunk.com/careers/it-solutions .

Responsibilities:

+ Participates in cross functional planning while providing guidance on ServiceNow best practices and standards

+ Help translate business requirements into platform solution options to meeting business objectives

+ Provides technical development guidance to more junior members of the team

+ Provides application software development services and technical leadership support.

+ Develops program logic for new applications or analyzes and modifies logic in existing applications.

+ Designs, codes, tests, debugs, documents, implements and maintains software applications.

+ Analyzes requirements, and maintains, tests and integrates application components.

+ Ensures that system improvements are successfully implemented.

+ Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs

+ Implement ServiceNow workflows that integrate with external web services (API Webhooks)

+ Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes

+ Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

+ Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics

+ Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW’s customers

Qualifications:

+ 12+ years of overall IT and ITSM experience

+ 8+ years’ experience developing on the ServiceNow platform

+ Experience in HTML, CSS, Javascript, AJAX

+ Experience of one popular web framework - React, AngularJS

+ Understanding of how to work with DOM

+ Ability to develop web services and host on a micro service framework

+ Understand and abide by RESTful API guidelines

+ Follow standard methodologies of software development - logging, unit testing, code reviews etc.

+ ServiceNow Experience should include scripting, platform configuration, design, and deployment.

+ Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.

+ Experience managing CMDB

+ Experience with patching and upgrades

+ Excellent communication skills

Preferred Qualifications:

+ Experience MySQL / SQL Server & NoSQL / Relationship DB

+ Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

+ Experience implementing systems using the Agile/Scrum methodology

+ Administration of a ServiceNow instance

+ ServiceNow Certified Systems Administration (CSA) certification

+ Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

+ ServiceNow Certified Application Developer certification

+ ServiceNow Service Portal micro-certifications

+ Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS

What We Offer You: Wow, I want that.

+ A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.

+ A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.

+ Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.

+ A stable, collaborative and supportive work environment.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

**Base Pay Range:** $138,800 - $235,000

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.