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Desktop Support Technician

Job Number: 358001

Category: Help Desk / Support

Description: Job Title: Desktop Support Technician

Pay rate: $31.12 /hr.

Zip Code: 61761

Start Date: Right Away

Keywords: #NormalJobs; #DesktopSupportTechnicianjobs;

Job Description:

Top Skills/Qualifications:

Being able to work in a Fast paced environment (50-75 tickets a week)

User communication

Prioritizing workload

Education Requirement: high school diploma at least. Associates preferred, or relevant work history

Overview

As a Desktop Support Specialist, you'll coordinate, diagnose, and troubleshoot requests for assistance at Client sites and remote users in the US and Canada. You will work onsite every day in the Guidepost walkup support area and the IT site support area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. Outstanding critical thinking skills required to navigate requests which may not be clear. Must possess excellent communication skills.

Responsibilities

Use ITSM ticketing system (Service Now) to document all work performed

Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)

Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools

Hardware and software provisioning (check-in and check-out)

Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service

Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Occasional work to move/lift IT gear and move within the site

Possibly assist with replacing monitors and other hardware

Understand basic network troubleshooting of wifi and other connectivity issues

Qualifications

3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)

Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,

Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems

Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.

Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs

Tech Savvy - Ability and passion for learning new technology and tools

Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can.

Prioritization Skills - The ability to analyze support requests and prioritize them based on impact

Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication

Ability to consistently set customer expectations and then meet or exceed those expectations.

Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/D/V

Minimum Experience (yrs): 3+

Required Education: Not Specified

Benefits:

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