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Customer Premises Equipment (CPE) Engineer

About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas and rapidly expanding throughout the Northeast . Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Engineering

Full-Time/Part-Time Full-Time

Location(s) Baltimore, MD, Eastern PA

Description

Job Summary:

Greenlight Networks is seeking a skilled and detail-oriented CPE (Customer Premises Equipment) Engineer to join our team. The CPE Engineer is responsible for the installation, configuration, maintenance, and troubleshooting of customer premises equipment (CPE) for Internet Service Provider (ISP) customers. The CPE Engineer ensures that customer-facing devices, such as modems, routers, ONUs (Optical Network Units), gateways, and other networking hardware, are properly deployed, integrated, and function optimally to deliver high-quality internet services. The role requires both technical expertise and excellent customer service skills. You will work closely with cross-functional teams to ensure that CPE solutions meet performance, reliability, and security standards.

Essential Functions:

+ Design and build custom applications, wireless networks, and RF link performance.

+ Assess deployed hardware reliability.

+ Assess new hardware offerings and benefit to Greenlight.

+ Analyze and troubleshoot software issues of deployed products.

+ Help develop system integration efforts of software and hardware to develop Greenlights performance.

+ Develop, validate, and test software and hardware for new products and software.

+ Install hardware and software, and configure network infrastructure components.

+ Optimize and troubleshoot wireless networks, and maintain equipment.

+ Test and modify equipment, and monitor network performance.

+ Provide technical assessment & support, train staff, and create & maintain documentation.

+ Collaborate with vendors and network managers.

+ Recommend site upgrades and enhancements.

+ Adhere to local, state, and federal regulations.

+ Managing incidents and outages.

+ Conduct site surveys.

+ Document CPE configurations, best practices, and troubleshooting guides to facilitate knowledge transfer within the team.

+ Update internal resources with troubleshooting techniques, FAQs, and technical guidelines for CPE-related issues.

Knowledge, Skills and Abilities Required:

+ Experience with WiFi security protocols.

+ Understanding and knowledge in network engineering principles.

+ Ability to utilize network analysis tools.

+ Problem-solving skills.

+ Ability to communicate and present to leadership team.

+ Proficient in using network analysis tools (e.g., Wireshark, iperf, ping, traceroute).

Other Requirements

+ Bachelor's degree in a related field, such as: computer science, computer engineering, information technology, network security management, or information systems.

+ 3-5 years' experience working int he computer or network engineering field.

+ Strong understanding of LAN technologies and fundamentals.

+ CCNA, CWNA or equivalent certifications preferred.

Compensation:

Our job titles may span more than one career level. The annual pay range for this position is $90K - $105K. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available atwww.greenlightnetworks.com/careers/.

Expectations:

+ Schedule/hours: Monday -Friday and occasional nights/weekends in the event of network outages/maintenance.

+ Travel:some travel required to other Greenlight Networks markets.

+ Work environment:office setting.

+ Physical demands:ability to lift to 50lbs.

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.