• Customer Service Representative 2

    Nuvance Health (Danbury, CT)


    *Description*

     

    Healthcare Customer Service Representative Wanted Part time - 20 hours (4PM - 8PM TUESDAY, WEDNESDAY, THURSDAY & 7:30AM-3:30PM SATURDAY).

     

    Come join our growing radiology team on Germantown Road - Danbury Hospital. This is a union role and pay based on full years of relevant experience and range from $17.60 plus shift differentials. Previous healthcare experience.

    Summary:

    Customer Service Representative 2 schedules, registers and receives patients according according to established policies and procedures, in a professional and courteous manner.

    Responsibilities:

    1. Schedules radiological exams in Soarian scheduling system according to established policies and procedures.

    2. Registers patients in Invision, obtaining accurate demographic and financial information.

    3. Verifies insurance benefits, scripts, pre-certification and authorization for services as necessary.

    4. Performs reception and patient check-in functions, according to established policies and procedures.

    5. Ensures work area is clean and well stocked, and office equipment is functioning properly.

    6. Projects a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards.

    7. Adheres to Department standards for Service Excellence.

    8. Fulfills all compliance responsibilities related to the position.

    9. Performs other duties as assigned.

     

    Education: HS GRAD/EQUIVALENT

    Other Information:

    Required: Alpha/numeric data entry required. Knowledge of computer systems.

    Minimum Experience: three years

    Desired: Invision, Cerner, Soarian, Document Imaging, PACS and Stentor systems. Knowledge of radiology exams, insurance.

    Working Conditions:

    Manual: significant manual skills/motor coord & finger dexterity

    Occupational: Little or no potential for occupational risk

    Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

     

    Physical Environment: Generally pleasant working conditions

     

    Company: WCHN Affiliates

     

    Org Unit: 618

     

    Department: DDI

    Exempt: No

    Salary Range: $17.60 - $33.48 Hourly

     

    We are an equal opportunity employer

     

    Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

     

    We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.