• IT Support Analyst (Onsite)

    Cognizant (San Juan, PR)


    IT Support Analyst (onsite)

     

    Travel required:** **Yes,** **Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites.

    Job Description/ Responsibilities

    • Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.

    • Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.

    • Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.

    • Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.

    • Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.

    • Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.

    • Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.

    • Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.

    • Participate in IT deployments, relocations, and infrastructure upgrades.

    • Provide off-hours or weekend support as needed for critical site visits or go-lives.

    • Build relationships and trust with customers and clients

    • Adhere to company’s given rules and regulations

    • Team up with colleagues and other team members

    • Great communication skills to work with customers

    • Amazing problem-solving skills

    • A technical degree is preferable

    • Ability to diagnose problems with equipment taking remote actions as required

    • Great mechanical aptitude

    Additional Notes:

    Experience and required skills required for this role:

    3-5 years related experience in

    1. Windows Operating Systems (Windows 10, Windows 11) , MAC OS

    2. Office 365, and Microsoft Software (SharePoint, Teams)

    3. PC Hardware troubleshooting and PLC’s, scanners, printers

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.