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Who We Are

For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.

Your Impact at SAM

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

+ Image and deploy computers and peripherals

+ Assist with maintaining images, windows updates, deployments and driver updates

+ Computers and peripheral troubleshooting

+ Technical Support - Provide phone, remote and onsite technical support for computers, printers, phones and users as necessary

+ Install and troubleshoot:

+ Desktops, Laptops and tablet computers

+ Printers, plotters, copiers and scanners

+ Cellular phones and tablets

+ Ability to manage provisioning, tracking, de-provisioning and usage reporting of equipment

+ Assist with managing KACE, MDM, DDS, and other asset management systems

+ Manage and utilize inventory of on hand spare equipment for quick user turnaround

+ Logistics of IT equipment via various couriers

+ Manage the repair or replace (RMA) defective computer equipment with IT vendors

+ Assist in creating and maintaining documentation and standards related to IT processes and procedures

+ Perform other duties or special projects as requested related to area of responsibility

+ Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility

+ Work with small team in energetic professional environment

+ This position does not have supervisory responsibilities

What You Bring to SAM

+ 2 to 5 years’ experience working on an IT team in a multi-office environment

+ Experience with the following technologies:

+ Understanding of computer imaging

+ Windows Desktop Operating System

+ User provisioning and de-provisioning processes

+ PC hardware repair

+ Installing, patching, uninstalling other applications

+ CompTIA A+ preferred

Our Perks

+ **Health and Wellness Benefits:** BlueCross BlueShield health insurance coverage begins the month after your hire date, Free Vision + Dental plans for employees, company-paid premiums for Long-term disability/Life Insurance (with HSA + FSA plans), SAM Cares program focused on holistic well-being

+ **Financial Benefits:** Employee Referral Rewards Program of $1K, $2,500 or $5K, Access to Ramsey Smart Dollar to support financial goals and retire with confidence, Fidelity retirement plans with a 5% company match, tuition reimbursement, optional cellphone stipend

+ **Work-Life Balance:** Paid time off including vacation/sick/holidays, parental leave to support families

+ **Professional Development:** Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career Check-Ins, SAM WINS - our initiative for women-focused leadership and development, Milestone Anniversary Recognition, SAMbassador mentorship program

+ **Perks and Discounts:** Access to “Perks at Work” for discounts on wellness + travel + leisure and everyday purchases, company-sponsored events, free office snacks

+ **Culture and Awards/Achievements:** SAM Named 2023 Top Workplace USA for Second Consecutive Year; 2023 SAM Ranks No. 88 on ENR Top 500 Design Firms

EEO

SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.

+ 2 to 5 years’ experience working on an IT team in a multi-office environment

+ Experience with the following technologies:

+ Understanding of computer imaging

+ Windows Desktop Operating System

+ User provisioning and de-provisioning processes

+ PC hardware repair

+ Installing, patching, uninstalling other applications

+ CompTIA A+ preferred

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

+ Image and deploy computers and peripherals

+ Assist with maintaining images, windows updates, deployments and driver updates

+ Computers and peripheral troubleshooting

+ Technical Support - Provide phone, remote and onsite technical support for computers, printers, phones and users as necessary

+ Install and troubleshoot:

+ Desktops, Laptops and tablet computers

+ Printers, plotters, copiers and scanners

+ Cellular phones and tablets

+ Ability to manage provisioning, tracking, de-provisioning and usage reporting of equipment

+ Assist with managing KACE, MDM, DDS, and other asset management systems

+ Manage and utilize inventory of on hand spare equipment for quick user turnaround

+ Logistics of IT equipment via various couriers

+ Manage the repair or replace (RMA) defective computer equipment with IT vendors

+ Assist in creating and maintaining documentation and standards related to IT processes and procedures

+ Perform other duties or special projects as requested related to area of responsibility

+ Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility

+ Work with small team in energetic professional environment

+ This position does not have supervisory responsibilities