"Alerted.org

Job Title, Industry, Employer
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Advanced Search

Advanced Search

Cancel
Remove
+ Add search criteria
City & State or Zip Code
20 mi
  • 0 mi
  • 5 mi
  • 10 mi
  • 20 mi
  • 50 mi
  • 100 mi
Related to

  • Boutique Operations Administrator

    Adecco US, Inc. (Costa Mesa, CA)



    Apply Now

    **Location:** South Coast Plaza, Costa Mesa

    **Reports To:** Boutique Director

    **Function:** Client Service & Boutique Administrator

    MAIN PURPOSE

    Reporting to the Boutique Director, the Client Service & Boutique Administrator is responsible for managing the boutique daily operations along with the care service aspect of the business. The responsibilities include administrative support in transactional activities, financial compliance, operations, logistics, inventory control, and implementation of policies and procedures. As an Ambassador of the Maison, the Client Service & Boutique Administrator is also responsible for providing advice and technical explanations to clients as it pertains to the servicing of jewelry and timepieces. They will ensure an excellent care service journey is provided at all times to guarantee customer satisfaction, retention, and a seamless process

    Key Responsibilities:

    Care Service

    Customer Experience Journey

    + Responsible for welcoming each care service client while exhibiting Maison values and exceeding client experience expectations

    + Handle all care service from registration to collection. Identify service needs and make appropriate recommendations

    + Coordinate with the Repair Technical Center, serving as the client’s representative during their repair journey, supporting their needs, and raising inquiries on their behalf

    + Utilize escalation matrix for care service requests of sensitive nature

    + Meet and/or exceed service time frames and client expectations by retrieving daily status reports and partnering with Boutique Director & Care Service Manager

    + Foster regular and proactive interactions with clients via phone, email, chat, and other mediums, ensuring timely and precise communication

    + Utilize Maison and Group service offerings, including but not limited to Watchfinder and Conversion program. Partner with Boutique team to facilitate the sale of timepieces

    + Consistently reach and aim to exceed all care service KPIs

    Care Service Operations

    + Execute new care service projects or procedures within the boutique in collaboration with the Boutique Director and the Repair Technical Center

    + Ensure proper understanding and execution of Maison and Group POS procedures to ensure transaction handling compliance

    + Oversee the inventory levels of care service packaging and related items in collaboration with the Retail Operations team

    + Conduct scheduled repair cycle counts set by Group along with boutique cycle counts as required

    + Guarantee prompt transfer of care service registrations and collaborate with the Boutique Director to expedite shipping processes

     

    Boutique Operations

    Compliance

    + Ensure proper understanding and execution of all Maison and Group policies and procedures within the boutique; champion and influence compliance amongst the boutique team

    + Support the overall success of boutique audits; partner with management to implement and execute action plans. Consistently reach and aim to exceed all KPIs

    Inventory Control

    + Conduct scheduled cycle counts set by Group along with daily/monthly boutique cycle counts to ensure accurate stock counts and tagging accuracy

    + Monitor inbound shipments and communicate delivery timelines in daily briefs

    + Participate in daily set up and break down of boutique for opening/closing as needed

    POS Procedures

    + Ensure proper understanding and execution of Maison and Group POS procedures to support the sales team and ensure transaction handling compliance

    + Monitor financial aspects of boutiques sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately

    + Support other transactional flows including but not limited to Ecommerce, Watchfinder to ensure efficient business operations and seamless client experience

    Merchandise Transfer

    + Ensure proper movement of product in/out of boutique including but not limited to shipments, repairs, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses

    + Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures

    Organization

    + Manage the boutique supply inventory including replenishment needs for sales, repairs, hospitality, as well as back of house

    + Ensure the best possible organization is implemented throughout the boutique and back of house

    Other Responsibilities

    + Uphold brand standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment

    + Act as liaison with boutique network and corporate team members

    + Assist with special projects as needed

    QUALIFICATIONS

    Education

    + College degree is preferred

     

    Required Experience - **You will not be contacted if you do not have this required experience.**

     

    + Previous experience in luxury retail, service or hospitality environment is mandatory.

    + General knowledge of jewelry or timepiece industry preferred

    Personal and Technical Skills

    + Excellent analytical, organizational, and interpersonal communication skills are required

    + Ability to project an approachable and professional image in personal appearance, manner, and demeanor

    + Ability to perform product services including but not limited to strap changes and bracelet sizing preferred

    + Skilled in resolving disputes or managing disagreements

    + Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

    + Ability to work in a fast-paced retail store environment

    + Excellent computer skills and use of technology

    + SAP knowledge preferred

    + Additional language skills are a plus

    **Pay Details:** $23.00 to $25.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

     


    Apply Now



Recent Searches

  • Principal Business Development Manager (Washington)
  • Project Manager Patient Experience (United States)
  • Software Engineer Systems Remswe19 (New York)
  • Fac Eng Refrigeration HVAC (Texas)
[X] Clear History

Recent Jobs

  • Boutique Operations Administrator
    Adecco US, Inc. (Costa Mesa, CA)
  • Maintenance Technician
    Kellanova (Muncy, PA)
  • Sr. Specialist, HR Business Partner
    L3Harris (Greenville, TX)
  • Retail Bus Banker II
    Umpqua Bank (Roseville, CA)
[X] Clear History

Account Login

Cancel
 
Forgot your password?

Not a member? Sign up

Sign Up

Cancel
 

Already have an account? Log in
Forgot your password?

Forgot your password?

Cancel
 
Enter the email associated with your account.

Already have an account? Sign in
Not a member? Sign up

© 2025 Alerted.org