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**Benefits** :

+ Competitive compensation

+ Medical, Dental, and Vision insurance

+ 401(k) retirement savings plan with substantial company match

+ Life and travel insurance

+ Tuition assistance

+ Wellness reimbursement program

+ Paid holidays and vacation

What is a Business Analyst - Customer Experience?

This role is within the Customer Experience team which works directly with the company’s contact center, operations, accounting, finance, and billing departments. The Business Analyst – Customer Experience works extensively within recently implemented SAP meter to cash Customer Information System (CIS). The Business Analyst will work on key strategic initiatives within customer experience.

What does a Business Analyst – Customer Experience do?

+ Extracts and analyzes large and complex data sets

+ Collects, cleans, and organizes data from various internal and external sources

+ Conducts exploratory data analyses to identify trends, correlations, and insights

+ Develops, tests, and refines predictive models for operational outcomes

+ Becomes familiar with the business requirements associated with the Customer Experience team and gains technical knowledge of the data for existing software systems

+ Creates data visualizations and dashboards to communicate results and recommendations

+ Provides analytical support to deliver performance feedback to the management team

+ Identifies opportunities to improve current processes and procedures through data driven decision making on an enterprise basis

+ Works under general supervision, takes ownership of project/task completion and meets deadlines

+ Coordinates activities with other technical staff and contractors

+ Supports the company’s key performance indicators so results are aligned with corporate objectives

+ Assists in identifying and recommending process improvements that foster continuous improvement in all departments to improve overall group performance

+ Supports storm/emergency restoration efforts

What does it take to be a Business Analyst – Customer Experience?

**Required** :

+ Bachelor’s degree in Business Administration, Finance, Business Analytics, Data Analytics, Computer Science, Information Systems, Engineering, STEM, or related field. In lieu of a bachelor’s degree, in lieu of a bachelor’s degree, an associate’s degree in the aforementioned fields and 3+ years of business analyst experience. In lieu of an associates degree, a High School diploma or equivalent and 5+ years of business analyst experience.

+ Strong computer skills including proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly; experience using Excel to prepare and analyze large and/or complex data sets and extract insights

+ Outstanding analytic, problem solving, and decision-making skills; proven ability to discern critical from minor problems

+ Well-developed written/verbal communication skills, planning and organizational skills; must be able to explain technical complexities to non-technical individuals

+ Strong interpersonal skills in areas such as facilitation & negotiation and the ability to work with internal customers, vendors and contractors

+ Must be able to adapt to a number and variety of assignments, meet deadlines, and work well in a fast-paced environment

+ Must be able to work collaboratively in a team environment as well as independently with minimal supervision

+ Valid driver's license

**Preferred** :

+ Experience with data gathering, data analysis, and converting data into high value information for decision making; experience with customer and/or operations related data to optimize operational and financial performance

+ Experience and/or proficiency with SAP

Applications will be accepted until **July 25, 2025.**

This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Pay range: $52,900 - $149,200

Please go to https://www.cenhud.com/employment . Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR

Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers.

We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.