• Manager HTM Imaging

    Texas Health Resources (Arlington, TX)


    Manager Healthcare Technology Management Imaging

     

    _Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family._

     

    + Work location: Texas Health Resources, Arlington, TX

    + Core work hours: Monday-Friday 8:00a-5:00p

    Summary

    This position will be responsible for imaging equipment services including but not limited to, human resources, development, implementation, integration, project management, inventory, and life-cycle of imaging equipment. This position will provide the critical data needed to track Key Performance Indicators, contract vs. in-house support, and analyze team performance, comparing against targets and benchmarks.

    Job Duties

    Leadership

     

    Manage imaging team to consistently meet or exceed service level agreements (SLA), achieve service operation metrics, and time-and-materials commitments to customers.

     

    Ensure efficient and effective utilization of labor and financial resources, including administration and management of overtime, PTO, travel, and expenses.

     

    Evaluate the technical skills of imaging techs; identify and drive training and development opportunities; prepare and deliver performance reviews; serve as leader, coach, mentor, and advocate.

     

    Proactively establish, develop, and maintain strong customer relationships by phone, email, and in-person visits.

     

    Exercise independent judgment and discretion in making decisions and taking action, based on experience, knowledge, and Company policies and procedures.

     

    Reporting & Analysis

     

    Create and maintain reporting tool for monthly Key Performance Indicators and conduct analysis against targets and benchmarks.

     

    Ensure accuracy of imaging assets are captured in CMMS including networked, IP addressed, MAC address, OS, Software Version, PHI/PII, and BAA/Chain of Custody.

     

    Assist with managing imaging contracts, field service reports, signatures, time, materials, and cost.

     

    Report cost saving initiatives.

     

    COS (cost of service)

     

    Full contract, first call, in-house support analysis

     

    Account Management & Development

     

    Build and maintain relationships with customers by employing interpersonal and conflict management skills.

     

    Effectively collaborate with customers and vendors to develop win-win solutions.

     

    Monitor each modality after setting financial and performance benchmarks.

     

    Identify and pursue opportunities for business entry.

     

    Manage financial performance.

     

    Deliver Financial Commitments

     

    Develops and manages all facets of HTM and hospital departmental budgets and financial reporting processes to meet or exceed financial commitments.

     

    Provides counsel to client regarding purchases of new capital equipment.

     

    Seeks out new business opportunities for HTM within assigned hospital, and delivers base business growth.

    Education

    Associate's Degree in related field required

     

    Bachelor's Degree Bachelor of Science degree in Management, Computer Science, hospital administration, or like field is preferred

    Experience

    8 years diagnostic imaging field service experience with at least one of the following: Siemens, GE, Philips , Toshiba, Hatachi, Fischer, Hologic, similar equipment is required.

    2 years leading Healthcare Technology Management field service technicians required

     

    Licenses and Certifications

     

    DL - Valid Texas driver's license with acceptable driving record required upon hire

     

    IT-ILC - IT Infrastructure Library Certification preferred within 2 years of hire

     

    Completion of Networking + Foundation course preferred within 2 years of hire

     

    Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist(CRES), or Certified Healthcare Technology Manager (CHTM) preferred within 2 years of hire

     

    Skills

     

    Advanced knowledge in imaging modalities.

     

    Advanced knowledge in state and federal regulatory compliance standards.

     

    Superior knowledge in imaging life-cycles.

     

    Excellent verbal and written communication skills.

     

    Excellent in human resource management

    Travel Requirements

    Local 30% Rounding, staff, EOC meetings, safety meetings, etc.

     

    Why Texas Health?

     

    At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

     

    As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

     

    Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

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    Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

     

    We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.