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Job Description

As the Human Health Market continues to grow and evolve, it is important we continue to reinforce and evolve our established business practices. The main objective for the Resource Capabilities and Label Operations (RCLO) team is to help the organization with the mission to achieve business excellence. The RCLO Senior Specialist is responsible for supporting and improving the processes for creation of promotional resources for customers and patients.

The RCLO Senior Specialist will have a growth mindset and be able to quickly assess needs and propose and implement solutions. Strong candidates should be able to appropriately challenge existing processes to allow the organization to achieve its business objectives. The ideal candidate will need to demonstrate the ability to work in a fast-paced environment, as well as the ability to collaborate with many teams and competing priorities.

Primary Responsibilities:

+ Provide ongoing support to job owners and agency partners on promotional review processes and systems, help job owners navigate complex situations, conduct refresher trainings, and 1:1 coaching to improve performance gaps identified by key indicators and feedback

+ Lead activities to help the US Market achieve its business objectives, including managing vendors, developing and tracking key metrics, leading the process for label updates, and owning cross-functional operations-based meetings

+ Actively identify areas for opportunity in the promotional review and label update processes and collaborate with the Medical Legal Regulatory Review teams to find solutions and make improvements

+ Develop/enhance resources and Standard Operating Procedure (SOPs) to improve operations processes

+ Conduct all activities in full compliance with our company policies, values, and standards

+ Work collaboratively with other relevant functional areas, including but not limited to, Marketing, Learning & Development, Regulatory Affairs, and Leadership

+ Demonstrate operational efficiency by leveraging best practices and facilitating cross-functional learnings, as applicable

+ Establish key performance indicators (KPIs) to measure performance and drive accountability with (OKRs)

+ Consult on governance model and continue to provide objective feedback and identify areas of improvement

Qualifications:

Minimum Requirements:

+ Minimum of a high school diploma and 2+ years combined marketing, brand management, sales, business support, or project management experience

+ Ability to work at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week

+ Strong demonstrated written/verbal communication skills, including public speaking

+ Advanced project planning and project management experience, including the ability to contribute to short- and long-term operational, tactical, and strategic planning in support of the overall business plan

+ Solid understanding of creative agency roles and structure

+ Strong problem-solving skills

+ Strong ability to collaborate effectively with colleagues across different departments and effectively engage with external suppliers and agencies

Preferred Qualifications:

+ Bachelor’s Degree (BA/BS)

+ 2+ years of experience in promotions, marketing support, marketing communications, learning & development or marketing within the biopharmaceutical industry

+ Experience in a highly regulated environment

+ Strong project management skills as demonstrated by prioritizing activities, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery

+ Experience influencing without direct authority, navigating complex or matrix organizations and working successfully with cross-functional teams

+ Demonstrated ability to create solutions that drive value for our customers and incorporating innovative approaches where relevant

+ Demonstrates a flexible growth mindset

**Position location** : Upper Gwynedd, PA

\#MSJR

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$104,200.00 - $163,900.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Adaptability, Adaptability, Analytical Problem Solving, Analytical Thinking, Brand Management, Brand Marketing, Business Decisions, Campaign Management, Communication, Customer Insights, Data Analysis, Digital Engagement Strategy, Fast-Paced Environments, Governance Model Design, Intrapersonal Communication, Key Performance Indicators (KPI), Marketing Communications (MarCom), Marketing Mix, Market Research, Negotiation, Operational Efficiency, Pricing Strategies, Product Management, Project Management, Promotion Marketing {+ 4 more}

Preferred Skills:

Job Posting End Date:

07/26/2025

*A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.

**Requisition ID:** R357754