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Case Manager III - Care Coordinator, Same Day Access

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Case Manager III - Care Coordinator, Same Day Access

Salary

$46,588.80 - $77,924.00 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13276

Department

Community Services Board

Division

Community Support Services

Opening Date

07/11/2025

Closing Date

7/21/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a passionate and dedicated Case Manager III to join the Same Day Access unit! In this role, the individual will provide care coordination to individuals enrolled in the NCSB mental health and substance use services or refer individuals to other community services should the NCSB not offer the appropriate services needed. The Care Coordinator will establish working relationships with community agencies and internal NCSB programs, reduce barriers for clients seeking mental health and substance use services, and guide individuals during the transition and enrollment into NCSB services. If you're passionate about helping others navigate complex systems and ready to support those who have need community support, we encourage you to apply today!

Departmental Hiring Salary Range: $46,589-$53,577

Essential Functions

Essential functions include but are not limited to:

+ Provide a safe and welcoming environment while providing care coordination services to consumers awaiting enrollment to NCSB mental health and/or substance use services or I-Care only clients.

+ Monitor consumers awaiting enrollment to NCSB mental health and/or substance use services for physical and mental stability, overall wellness, and consumer satisfaction through consistent face-to-face encounters and ancillary contact by phone and mail with consumers. Will provide increased frequency of care coordination services when clinically indicated.

+ Assess consumers for suicidal or homicidal ideations, intent, and/or plan throughout care coordination activities and while consumers are awaiting enrollment to appropriate NCSB mental health and/or substance use services.

+ Provide crisis counseling and intervention and/or utilize emergency services as needed upon assessment of consumers for threat or harm to self-and/or others.

+ Link and refer consumers to NCSB interim services, community resources, community providers, community agencies, and other support while they await enrollment to NCSB mental health and/or substance use services. Examples include DSS, Social Security Administration, external substance abuse treatment centers, specialized non-profit organizations, medical or primary care providers, vocational training, supportive housing, homeless services, etc.

+ Serve as a consumer advocate and establish a collaborative relationship with consumers and identified support system to maximize the consumer's ability to make informed decisions.

+ Coordinate and plan services with other providers within the NCSB and with other agencies such as probation officers, jail staff, psychiatric hospitals, counselors, vocational programs, physicians, etc.

+ Obtain and maintain clinical documentation and health records from other providers to ensure continuity of care.

+ Provide practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc.

+ Maintain timely, appropriate, and required documentation related to service delivery, including opening consumer records, in accordance with applicable ethical requirements and the requirements of the NCSB and other regulatory agencies (federal, state, and other).

+ Collect and report service statistics and consumer data as required or requested.

+ May assist in the development and implementation of special projects at the request of the Clinical Supervisor.

+ Participate in regular supervision with Clinical Supervisor and consult with other team members.

+ Attend agency staff meetings, case reviews, and training as required.

+ Performs other work-related projects and duties as assigned

Education/Experience

Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred Experience:

At least two years' experience mental health and/or substance use case management.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Certification in basic first aid and CPR, depending on area of assignment.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

07

Do you have at least two years of experience working with adults with co-occurring disorders?

+ Yes

+ No

08

Do you have at least two years of experience coordinating client services?

+ Yes

+ No

09

Do you have experience conducting safety assessments and completing wellness plans?

+ Yes

+ No

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please provide the name, email address, and phone number of your current or most recent supervisor

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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