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**Job Title:** Customer Support Representative

**Location:** Coppell, TX

**Job Type:** Hourly Consultant

**Hours:** M–F, 9:00 AM – 6:00 PM Central (to support Pacific Time customers)

**Pay:** $17.25 - $22.91 / hr

Essential Functions:

+ Serve as the primary advisor for all custom digital and offset print production needs, including digital, lithographic, and web printing

+ Manage customer relationships and serve as the key point of contact for a dedicated client base

+ Advise document owners on production strategies to achieve cost-effective solutions

+ Promote Xerox Enterprise print services and identify opportunities for digital document solutions

+ Manage print jobs from quote through delivery, including:

+ Project pricing and coordination

+ Vendor/supplier communication

+ Proofing and delivery timeline follow-up

+ Documentation for audit compliance

+ Support system administration for client-implemented forms management solutions

Skills:

+ Excellent interpersonal, written, and verbal communication skills

+ Ability to articulate and execute document strategy across multiple business levels

+ Proficient in Microsoft Office and general PC usage

+ Strong organizational, problem-solving, and analytical abilities

+ Ability to work independently in a fast-paced, deadline-driven environment

+ Strong negotiation, customer engagement, and multitasking skills

+ Experience managing print estimation tools (e.g., Print Gizmo) preferred

Experience:

+ Minimum 2–3 years of customer service experience in a print-related role

+ Preferred 3+ years of experience in the print industry as a Customer Service Representative or Print Estimator

+ Experience with print production, job scheduling, price estimation, and document strategy

+ Direct Mail experience and print procurement knowledge a plus

+ Familiarity with working independently and managing multiple customer accounts

+ Valid driver’s license required

Education:

+ Minimum: High School Diploma or equivalent

+ Preferred: Associate’s Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.