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Customer Service Manager- CHIEF- Delphos, OH

+ Customer Service Managers are responsible for all aspects of frontend operations.

+ The CSM works with the assistant CSM as well as the lead to develop associates for promotion within the department. These responsibilities include training associates and monitoring all front-lines personnel, providing outstanding customer satisfaction to all customers and vendors;

+ Monitors scheduling to ensure appropriate coverage for customers within financial targets; monitors attendance, variances, productivity, and supplies.

+ Resolves customer concerns effectively and develops staff to do the same. The CSM will participate in and support community events to build strong relationships within the community and actively encourage associates to do the same.

+ Consistently observe the level of customer satisfaction in their area and coach associates through monthly one-on-ones and performance evaluations to grow and develop their customer satisfaction skills and overall knowledge and performance.

+ A key area of focus is creating an environment where associates are empowered to make decisions to satisfy our customers and are recognized and rewarded for doing so.

+ Responsible for daily office balance.

+ Responsible for reviewing financial results as compared to projections (sales, payroll, productivity, expenses) and developing and implementing plans for improvement as required. The success of the Customer Satisfaction Manager will be measured by the key metric of the overall customer satisfaction level for their assigned department and the financial metrics noted above.

+ Customer Service Manager is a role model for store personnel, therefore integrity and human relations skills are valued characteristics in this role.

+ Job Overview

+ Date Posted: July 11, 2025

+ Location: Chief - Store #114 - Delphos

1102 Elida AveDelphos, OH 45833 Click here (http://maps.google.com/maps?q=1102 Elida Ave, Delphos, OH, 45833&zoom=14&size=512x512&maptype=roadmap&sensor=false) to view on map.

+ Department: Front End

+ Hours Per Week: 40~

+ Daily Schedule

+ Salary: $

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at [email protected].