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County Administration Policy and Program Manager

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County Administration Policy and Program Manager

Salary

$91,320.00 - $118,728.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

UHA04848_07.2025

Department

Department of Health Care Policy and Financing

Division

Policy and Communications Office

Opening Date

07/11/2025

Closing Date

7/23/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

303 E 17th Ave Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Jessica Boyer, Talent Acquisition Specialist ~ [email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION

NOTE: This announcement may be used to fill multiple openings.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.

We are looking for a County Administration Policy and Program Manager to join our County Administration Programs Section team!

The Partner Relations and Administration Division of PCA serves as the Department’s subject matter experts (SME), Staff and Senior Authorities on county and tribal relations, communications, and outreach; county oversight through management of statutory and regulatory administrative rules and requirements, site reviews and administrative dashboards; county administration funding, budgeting and fiscal monitoring, cybersecurity and information technology compliance and services to counties and implementation and monitoring of county contract and grant administration. The Division serves as the liaison to County Governments, County Partner Organizations, Tribal leaders, and other government officials and their representatives on issues concerning Medicaid, the Child Health Plan Plus, other state health programs and health policy generally. The Division serves as the "face" to our county partners, including County Human Services Directors, Local Public Health Directors, Boards of County Commissioners and tribal leaders. Division staff regularly represent the Department to county and community partners. The Division staff conduct outreach to local community partners including counties, local public health, tribal relations, Connect for Health Colorado local coverage guides, assistance sites and brokers/agents. Division staff identifies opportunities to improve relations and information sharing with local partners and serves as a liaison between the Department and local partners. Therefore, Department leaders rely on Division staff to make recommendations to systematically improve the local administration system, to make daily decisions that impact a workforce of 4,500+ county and eligibility site staff and to develop strategies, project plans and mitigation plans to address systemic issues. Division staff recommendations, as managed by this position, are taken as fact by Executive Leadership, as their expertise in local governments and local administration is specialized and unique; these recommendations also impact and require engagement with other state agencies’ Executive Leadership.

The Division includes the County Administration Programs Section, with staff responsible for subject matter expertise and responsibility for regulatory oversight of county departments of human/social services through financial and administrative Executive Director rules at 10 CCR 2505-5 1.010 and 1.020 and eligibility compliance from Volume 8 of the CCR. These regulations are central to the Department’s fiscal and programmatic subrecipient monitoring of counties. The Section manages and conducts county regulatory oversight programs through site audits (Management Evaluation Reviews) and desk reviews. Staff in the Unit are responsible for issuing guidance and actively managing and conducting oversight of county compliance areas including communications, civil rights and accessibility, quality and performance standards (Medical Assistance Performance (MAP) Dashboard Program), customer service and complaints, confidentiality, information security and automated systems and other programmatic county areas not directly related to eligibility determination. The Section is responsible for implementing new regulatory requirements at 10 CCR 2505-5 1.020, issuing policy guidance to support new regulations, coordinating with existing funding programs to support counties in implementing new regulatory requirements, and conducting post-implementation analyses and recommendations. Staff in the County Administration Programs Section are also responsible for the programmatic operations of county programs that provide contract mechanisms for oversight to counties to address compliance issues, while providing funding to support local innovation in Medical Assistance. Section staff coordinate and communicate with other units of government to ensure local administration is compliant within the confines of State and federal law. Unit staff work closely with other Division staff, Legal, Eligibility, Audits, Office of Community Living and other staff on ensuring county partners are held accountable.

As part of the State of Colorado, HCPF offers a competitive benefits package: (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

+ PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

+ Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) , Dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) , and Vision (https://dhr.colorado.gov/state-employees/state-employee-benefits/vision-insurance) insurance coverage

+ Automatic Short-Term and Optional Long-Term Disability Coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)

+ Life and AD&D Insurance

+ Flexible Spending Accounts (https://dhr.colorado.gov/state-employees/state-employee-benefits/flexible-spending-accounts) (FSAs)

+ Family Medical Leave Act (FMLA) (https://dhr.colorado.gov/state-employees/time-off-leave/family-medical-leave-act-fmla) job protection and State of Colorado Paid Family Medical Leave (PFML)

+ 11 Paid Holidays Annually and Accrued Annual and Sick Leave (https://dhr.colorado.gov/state-employees/time-off-leave)

+ Accrued Sick Leave for State of Colorado Temporary Employees

+ Flexplace and Flextime work arrangements

+ Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

+ Free RTD EcoPass (https://www.rtd-denver.com/fares-passes/ecopass) to all eligible State Employees

+ Credit Union of Colorado (https://www.cuofco.org/credit-union-colorado-membership-eligibility) Membership Eligibility

+ Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.

Description of Job

This position serves as the Policy and Program Manager (Unit Supervisor) over intergovernmental agreements and administrative rule, policy and sub regulatory guidance for programmatic oversight, for county departments of human/social services, known as county administration.

Typical duties include, but are not limited to:

+ Managing and directing the drafting and updating of county administration program intergovernmental agreements (IGAs), rules, memos, and other sub regulatory guidance to county departments of human/social services

+ Directing staff across all areas of HCPF to ensure all county-facing guidance is updated with SME input

+ Developing county business process standards, implements standards in rule/IGAs, and aligning administrative requirements with the Colorado Department of Human Services (DHS), where possible and allowable

+ Conducting ongoing research and analysis on best practices for county administration and producing data and reports for Division leadership

+ Handling direct escalations when submitted from high profile sources and directing staff on any other escalations when guidance is necessary

+ Reporting out at regular intervals on the data contained within the escalations program as well as any process improvements that must be made

+ Serving as the communication content development owner for all county administration programs

+ Directing Section and Division staff in maintaining county-facing communications tools and processes

+ Maintaining and updating the county director and count commissioner operations manual/operational guidance as necessary based on changing guidance or internal processes

+ Planning, prioritizing, assigning, analyzing, and monitoring workflow, and maintaining appropriate staffing levels and reviewing progress to ensure the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives

+ Establishing work schedules, reviewing and approving work time and absences

+ Initiating the hiring process, providing subject matter expertise to HR during the comparative analysis process, interviewing candidates and hiring

+ Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1A2XXPROGRAM MANAGEMENT I (https://drive.google.com/file/d/0B4enHpLSVk4eQjFoWE10NVJSX1U/view?usp=sharing&resourcekey=0-VJYWFDAOXlezd5Kua\_eqQA)

MINIMUM QUALIFICATIONS:

There are two ways to qualify for this position:

Option 1:

Experience Only:

Eight (8) years of related professional experience determining benefit programs eligibility for a state or county.

Option 2:

Education and Experience:

A bachelors degree from an accredited institution in Human Services, Business, Law, or a related field and four (4) years of professional experience determining benefit programs eligibility for a state or county.

Appropriate education will substitute for the required experience on a year-for-year basis. Relevant education will be calculated as the following:

+ An associate will count as two years of experience

+ A bachelors will count as four years of experience

+ A masters degree will count for six years of experience

+ A doctorate or juris doctorate degree will count for seven years of experience

PREFERRED QUALIFICATIONS

+ Professional experience reviewing and referencing policy, rule, or statutory guidance

+ Professional experience drafting policy, rule, or statutory guidance

+ Professional experience working for the State of Colorado

+ Professional experience working for a county within the State of Colorado

+ Three (3) or more years of p rofessional experience supervising benefit program eligibility staff

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

CONDITIONS OF EMPLOYMENT:

+ All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

+ Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

+ Travel is required for up to 10%, based on Division needs

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

How to Apply (https://careers.colorado.gov/how-to-apply) (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

ADAAA Accommodations : The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Virginia Miller, at [email protected] .

The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

All HCPF positions are security-sensitive positions and require potential employees to undergo a criminal record background check. As a condition of employment, you will be required to submit to pre-employment screening if offered the position. Are you willing to meet this requirement?

+ Yes

+ No

02

Do you have any relatives or significant others working at the Department of Health Care Policy & Financing? If so, please list their names here. Otherwise, please list N/A.

03

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. Please verify that this information is included in your application in the supplemental questions.

+ Yes

+ No

04

Are you willing to accept an offer within the posted salary range?

+ Yes

+ No

05

Former state employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. Otherwise, please list N/A.

06

Please provide an example of a policy or rule that you have authored and what its intended purpose is/was.

07

Please provide an example of a time when you had to manage a political issue in the workplace. What was the issue, what strategies did you use, and how did you handle it?

08

Please provide an example of a time when you had to find a compromise across multiple agencies, organizations or governmental entities. How did you find a path forward through compromise?

09

List any additional relevant experience you would like us to consider in determining if you meet the qualifications of this position. Please, include the months and years relevant to the experience you describe.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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