• Assistant Box Office Manager

    ASM Global (Worcester, MA)


    ASM Global , the Leader in privately managed public assembly facilities has an immediate opening for an Assistant Box Office Manager at the DCU Center, Worcester, MA 01608 .

    Essential Duties and Responsibilities :

    + I nclude the following. Other duties may be assigned .

    + Prepares or assist with preparation of a daily report of business transactions.

    + Prepares night ly deposits and reconciliations

    + Supervises and schedules ticket sellers and completes weekly payroll.

    + Processes group sales orders and complimentary ticket requests.

    + Assists in coordinating all event information between the promoter, facility personnel and the ti cket company in a timely manner

    + Maintains communication with ticket company representatives for updates and/or r evisions in computer operations

    + Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.

    + Assists with preparation of the final Box Office stateme nt for settlement of each event

    + Responds to customer complaints and service requests to maintain a positive rappor t with the ticket buying public

    + Ma i ntains and processes suite tickets holders for each event.

    + Maintains accurate count of tickets sold, money received from ticket sellers and change banks

    + Sells tickets as needed

    + Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

    Supervisory Responsibilities:

    Assists t he Box O ffice Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with ASM GLOBAL 's policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

    Qualifications :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience :

    H igh school diploma or GED required

    1 to 2 years box office related experience preferred

    Skills and Abilities :

    Excellent communication, problem solving, and organizational skills required

     

    Demonstr ated knowledge of financial procedures, including record keeping and reconciliation

     

    Knowledge of supervisory principles and practices

     

    Excellent customer service and public relations skills

     

    Ability to cou nt money, make change

    Computer Skills :

    Experience with Excel spreadsheets desired

     

    Experience with computerized ticket systems, such as Ticketmaster preferred

    Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

    Note :

    The essential responsibilities of this position are described under the headings above . They may be subject to change at any time due to reasonable accommodation or other reasons . Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

     

    To Apply

     

    https://www.dcucenter.com/venue-info/employment/

     

    DCU Center

     

    50 Foster St

     

    Worcester, MA 01608

     

    Applicants that need reasonable accommodations to complete the application process may contact 508-929-0114.

     

    ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.