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9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

About this job

CarMax Auto Finance is on a mission to enable car shoppers to be financially empowered, to unlock greater affordability, and to purchase the vehicle of their dreams. In pursuit of this mission, the CarMax analytical team utilizes strategic thinking, problem solving, and data analysis to continuously innovate our approach to auto lending. The Sr Manager Credit Strategy & Analysis is a senior leader on the analytics team; this individual will lead a team of individual contributors, will achieve success through cross-functional collaboration and partnership with other analytical leaders, with emphasis on proactive communication and partner with cross-functional areas to both formulate-the-vision and ensure-the-execution towards future innovation.

The business areas reporting to this role may include the following:

+ Servicing analytics (contact strategy, customer segmentation, advanced metrics)

+ Decision sciences (quantitative modeling, data engineering & infrastructure)

Responsibilities:

+ Leading strategy development for contact and servicing strategies, portfolio segmentation, and channel optimization

+ Designing and executing champion/challenger strategies and data-driven campaigns to improve customer experience and collection outcomes

+ Partnering with cross-functional teams (Operations, Finance, Tech, Legal, Compliance, Product) to develop and implement portfolio and treatment strategies

+ Exploring opportunities to use machine learning models, Generative AI and Large Language Models (LLMs) to modernize operations

+ Leverage new and alternative data to improve consumer engagement and conversion

+ Influence executive-level decision-making, by developing data-informed recommendations

+ Attract, develop, and retain top-tier analytical professionals

What you will need to succeed

While primarily expected to demonstrate team leadership through crafting a departmental vision and emphasizing high quality execution through an analytical team of direct reports, the ideal candidate should also be a player-coach, who is willing and able to conduct analysis independently, including manipulating large dataset, executing complex analysis, and clearly summarizing actionable findings. A candidate for this role will have a passion for attracting and developing top-tier analytical talent as well as hiring-and-mentoring an exceptionally talented analytical team Lastly, this individual should possess the humility to work effectively with others across the organization, including operations, product, engineering, and more.

To be eligible

+ Degree in an analytical or mathematical field with focus in economics and 5+ years of experience in an analytical or strategic role

+ 2+ years of experience managing an analytical team of direct reports

+ Exceptional analytical problem-solving skills, demonstrated through learning agility, intellectual curiosity, and lateral-thinking creativity to tackle new challenges

+ Demonstrated ability to lead through ambiguity, and navigate complex projects, systems, and relationships

+ Excellent communication skills, with ability to synthesize complexity to influence executive leadership

+ Working proficiency in technical tools, including spreadsheet applications, SQL, Tableau, R/Python, GitHub, and Azure

Bonus points for

+ MBA or advanced degree in quantitative discipline (e.g., engineering, math, statistics, optimization, economics, physics, etc.)

+ Prior experience in consumer-lending, credit risk, fintech, product analytics, strategy or economic consulting

Work Location and Arrangement: This role will be based out of the Kennesaw, GA Office and has a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will **not** be considered for this specific role.

CarMax Core Values

The Strategy department tackles complex problems while striving to be a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as an industry leader

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.