"Alerted.org

UPMC Mercy is hiring a Full Time Telephone Operator!

The department operates 24/7 and candidates need to be able to work all shifts. This position will primarily work daylight/evening, 2 overnight shifts (every 5-6 weeks) with rotating weekends.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran