"Alerted.org

UPMC Presbyterian is looking to hire a Full-Time Office Coordinator to support the OP Digestive Disorders department.

This position will support the Digestive Health Care at Presbyterian clinic, which is a multi-specialty clinic that supports gastroenterology, hepatology, nutrition, thoracic surgery, surgical oncology and colorectal surgery.

Schedule:

+ Monday-Friday

+ 8-hour shifts

+ Daylight

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

+ Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

+ Ensure patient scheduling is accurate.

+ Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

+ Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

+ Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

+ Work denial work queues in conjunction with the CBO.

+ Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

+ Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

+ Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

+ Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

+ Collaborate with manager in selecting, monitoring and evaluating front office staff.

+ Bachelor's Degree and 6 months of healthcare experience OR associate's degree in health care or business and 1 year of healthcare experience OR High School Diploma and 2 years of healthcare experience.

+ Experience in a medical office setting preferred.

+ Previous leadership experience preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran