• Visitor Relations Spec A

    PDS Defense (Mukilteo, WA)


    Call Center/Customer Service

    **Visitor Relations Spec A** Mukilteo, WA Posted: 7/11/2025

    Job Description

    Job ID#:

    210446

    Job Category:

    Call Center/Customer Service

    Position Type:

    Associate - W2

    Duration:

    26

    Shift:

    1

    Positions Available:

    4

     

    PDS Defense, Inc. is seeking a Visitor Relations Spec A, in Mukilteo, WA. Job ID#210446

     

    Pay Rate: $17 - $21/hr

    Job Description:

    * Proficient with ticket sales and point-of-sale systems for transactions.

    * Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.

    * Greets large groups, verifies IDs, and ensures smooth group visits.

    * Follows financial procedures for ticketing and sales transactions.

    * Answers incoming calls; operates telephone and intercom equipment proficiently.

    * Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.

    * Assists with resolving tour schedule conflicts and handling guest questions and concerns.

    * May support Public Tour activities as needed.

    * Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences.

    * Learns and executes all safety procedures. Proactively identifies and reports safety concerns.

    * Collaborate with colleagues for work and break rotations; complete daily assignments as requested.

    * Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events.

    * Completes required training as scheduled and participates in team meetings.

    * Other duties as assigned by leadership team members.

    The successful candidate:

    * Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.

    * Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.

    * Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.

    * Communicates fluently in English, with the ability to engage in additional languages a plus.

    * Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.

    * Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.

    * Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.

    * Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.

    * Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.

    * Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.

    * Prefer experience with technology related to events, exhibits or POS.

    Day to Day:

    This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

    Qualifications:

    * Six months' experience working in customer services related position.

    * Six months' experience with technology related to events, exhibits, or POS

    * Proficient with Microsoft Office tools

     

    Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

     

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

    Job Requirements

    Minimum Security Clearance:

    No Clearance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

     

    San Francisco Fair Chance Ordinance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled