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Some of what you'll be doing:

As a Credit Supervisor, you will supervise the credit analyst team responsible for loss recovery and collection efforts on the entire receivables' accounts, ensuring any arrears are collected or recovered in a timely manner. You will serve as subject-matter expert and liaise with various departments and external customers to address challenging and sensitive customer payment issues, such as filings on surety and bankruptcy claims.

+ You will provide directions to a team, including setting job expectations, assigning tasks, reviewing and approving work, managing job performance, and ensuring timely and appropriate decisions are made.

+ You will review and approve direct reports' work, as a delegated authority, write-offs and refunds to customers in compliance with contract terms, tariffs, legal regulations and policy.

+ You will provide technical support to the team, including reviewing customer account reconciliation prepared to resolve customer inquiries and reviewing the filing of surety or bankruptcy claim.

+ You will oversee and ensure the completion of monthly tasks, production of dunning letters, review late fee reconciliations, and maintenance of customer accounts.

+ You will monitor the proper assignment of dispute and collection flags in enterprise Accounts Receivable (AR) module and monitor performance of third-party collection agency and approve vendor payments.

+ You will serve as the subject-matter expert on credit and collection with advice to the operation management team and legal on surety/security requirements, payment terms and delinquent charges on draft contracts, payment plans, tariffs, surety bond/letter of credit provisions.

+ You will make procedural recommendations for business process optimization during upgrading or implementation of new software systems.

+ You will support internal and external audits by timely response to questions from auditors regarding customer accounts and follow up on outstanding confirmation letters with customers if needed. You will also offer guidance to team members who need directions on responses to auditors.

Who you are:

+ **Experienced** – You have three (3) years of experience in accounting operations and systems including account receivables, billing, credit, collections and related reporting, to include one (1) year of supervisory/lead experience and/or experience leading a project or process.

+ **Desired** – We hope you have a bachelor’s degree in business, or related field. We hope you have a Certification from National Association of Credit Management (NACM).

+ **Committed to Equity** – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.

+ **Proficient** -You're skilled in complex systems, especially AR and Billing with solid data management and query abilities. You have expert knowledge of credit practices, loss prevention, and relevant laws.

+ **Efficient Communicator** – You possess effective verbal, written, and active listening communication skills and can write concise, organized, and clear communications to internal and external customers. You can also engage others in active, open, and productive dialogue for the purpose of resolving issues.

+ **Leader** – You can lead and manage a team. You apply holistic thinking and can articulate the interconnections of various department activities to keep the team on track to meet goals and objectives.

+ **Analytical** – You have analytical and problem-solving skills, attention to detail, and high level of accuracy. You can gather, analyze and synthesize complex data to inform strategy and process improvement. You also have troubleshooting and analysis skills to identify root causes and provide solutions in a timely manner.

+ **Decision-Maker** – You have strong negotiation and dispute resolution skills, with ability to resolve conflict or issues related to complex issues. You also exercise sound judgment and decision making on escalations and collectability of accounts, and coach staff on the same.

What else you need to know:

+ **Work Schedule** – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role. You may be required to work during emergencies.

+ **Work Environment** - This work will take place in a hybrid/in-office setting at Management’s discretion.

+ **Washington State Residency Requirement** – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found** **on the Port of Seattle‘s website.** **If the position is represented by a union, please refer to the “** **Collective Bargaining Agreement** **” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

+ **Healthcare** – Medical, Dental, and Vision Care with options that work for you and your family.

+ **Paid Vacation** – Just about four weeks per year that increases with tenure to rest and rejuvenate.

+ **Paid Sick Leave** – At least one hour of sick leave for every 40 hours worked.

+ **Holidays** – More than ten days per year to celebrate with family and friends away from work.

+ **Pension/Retirement Plans** – A pension and additional savings plans to prepare for your future after the Port.

+ **Getting to Work** – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.

+ **Parental Leave** – Six weeks of paid leave to spend with new additions to your immediate family.

+ **Development** – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

+ **Equity, Diversity, and Inclusion** – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.

+ **Work-Life Balance** – We provide the resources to help you create habits to be healthy and balanced.

+ **Mission Driven** – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .

**Location:** Downtown Seattle

**Organization:** AFR Revenue Services

**Employee Status:** Regular

**Schedule:** Full-time

**Posting Expires:** Aug 1, 2025, 11:59:00 PM

**Minimum Salary:** 104,071.00

**Midpoint Salary:** 140,802.00

**Req ID:** 003550

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.