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College Service Associate

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College Service Associate

Salary

$23.27 Hourly

Location

Queensbury 12804, NY

Job Type

Full-Time (12-Month)

Job Number

202500044

Division

Enrollment & Student Affairs

Department

Advisement and Career Services

Opening Date

07/01/2025

Closing Date

7/15/2025 11:59 PM Eastern

Broad Function

An employee in this position is responsible for providing support, guidance and referrals to students of SUNY Adirondack and for communicating/responding to customers as needed through established protocol. The work is performed under the direct supervision of the designated area or Departmental supervisor or Administrator. Supervision of others is not a function of this class. The incumbent performs related work as required.

Major Responsibilities

+ Communicates and responds to departmental customers through phone calls, emails, etc., from staff, faculty, parents, students and outside agencies;

+ Advises and guides students on the appropriate College and SUNY processes and procedures;

+ Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;

+ Prepares correspondence and reports as necessary;

+ Serves as a front-line representative, addressing student questions and concerns, with attention toward student development and educational needs

+ Assists departments in the procurement of textbooks, instructional materials or similar;

+ Orders supplies for departments as needed;

+ Maintains multiple individual and/or departmental calendars, files and records;

+ Works independently and collaboratively on departmental projects;

+ Mentors student employees and coordinates their assignments;

+ May assist college staff with departmental intake, registration, retention, and completion efforts;

+ May assist with orientation and training of new staff;

+ May assist with orientation, campus tours or student recruitment events;

+ Uses computer applications or other automated systems such as spread sheets, word processing, calendar, email and applicable database software/systems with proficiency in performing work assignments;

+ Ensures an accurate processing of information and input into appropriate software program when necessary for data;

+ Maintains and adheres to departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communications

+ Assists as needed to support departmental daily operations.

Required Skills

Good knowledge of office practices and procedures; Working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services; Ability to organize, coordinate and prioritize projects; Ability to work with a diverse population; Ability to identify students’ needs for services in order to make appropriate referrals; Ability to operate a personal computer and to learn and use a variety of software packages; Ability to maintain confidentiality. Excellent oral and written communication skills; Excellent interpersonal/human relations skills.

Educational Requirements

A) Bachelor’s Degree; OR

B) Associate’s Degree AND two (2) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers; OR

C) Graduation from a high school or possession of a high school equivalency diploma and four (4) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers.

NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

Employment Type

Full time, 12- month

Schedule

Monday through Friday, 8:00am to 4:00pm

This position is a Competitive Class position subject to all regulations of the Warren County Department of Civil Service. There is currently an active list of eligibles

We value diversity and are committed to creating an inclusive environment for all employees. SUNY Adirondack is an Affirmative Action/Equal Opportunity Employer.

Employer

SUNY Adirondack

Address

640 Bay Road

Queensbury, New York, 12804

Phone

518-681-5657

Website

https://www.sunyacc.edu/careers

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