• FM Approvals Business Process Specialist

    FM (Norwood, MA)


    FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services—for use in commercial and industrial facilities—to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that’s backed by scientific research and testing, and over a century of experience.

     

    The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.

     

    Works within FM Approvals’ Business Operations team to support the business following established policies and procedures. Responsible for preparing and distributing project-related documents accurately and on time to customers and archiving project correspondence within the various systems and in the FM Approvals’ Technical Information Center.

     

    Responsible for maintaining accurate customer and product information and updating various systems. Researches and validates addresses and product information using procedures put in place to maintain and improve data integrity.

     

    Works within a team to process proposals and contracts through the Approvals’ AIM/CRM system under established policies and procedures.

     

    Triage and process Revision Requests through the Approvals’ AIM/CRM system for assignment, preparing and maintaining customer Service Contracts for billing, and sending out the final Revision Request Report.

     

    Conduct audits to ensure Revision Requests are filed accurately in the Technical Information Center

     

    Ensure compliance with Business Operations-related processes and procedures under the Quality Management System

     

    Bachelor’s degree required.

    Experience:

    + Three or more years of transaction processing experience supporting a workgroup

    + Minimum 2 to 3 years of data entry and documentation experience

    Skills/Knowledge:

    + Proficiency in Microsoft Office Products such as Word, Excel, PowerPoint, and Outlook

    + Strength in translating customer requests and submissions into designated FM Approvals’ requirements

    + Good level of technical skills to help facilitate work with other FM Approvals working groups

    + Strong problem-solving and troubleshooting abilities

    + Excellent communication skills, oral and written

    + Excellent interpersonal skills and ability to work with people at all levels of the organization and get along with FM Approvals’ worldwide customer base.

    + Strong time management and organization skills with the ability to multi-task and prioritize day-to-day responsibilities to meet deadlines

    + Detail-oriented and good proof-reading skills

     

    The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

     

    FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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