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  • Event Manager

    Marriott (Aliso Viejo, CA)



    Apply Now

    Additional Information

    **Job Number** 25113839

    **Job Category** Event Management

    **Location** Renaissance ClubSport Aliso Viejo Laguna Beach Hotel, 50 Enterprise, Aliso Viejo, California, United States, 92656VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20ClubSport%20Aliso%20Viejo%20Laguna%20Beach%20Hotel%2C%2050%20Enterprise%2C%20Aliso%20Viejo%2C%20California%2C%20United%20States%2C%2092656)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Additional Information:** This hotel is owned and operated by an independent franchisee, Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

    RENAISSANCE CLUBSPORT

    Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Event Operations team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 6,000 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Bistro, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25-yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

    EVENT MANAGER

    MISSION

    Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering and supervise the events operations team. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

    REPORTS TO

    Hotel General Manager

    PRIMARY RESPONSIBILITIES

    Contact client within 72 hours of event turnover from Sales or Catering

     

    Detail EO’s and send to client for signature

     

    Upgrade and up-sell catering menus

     

    Utilize corporate event planning packages and spa packages

     

    Be aware of the forecast and budget, and where we need to fill holes; be profit minded

     

    Finalize rooming list and guarantees

     

    Ensure proper credit for direct billing; secure a method of payment

     

    Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary

     

    Ensure all agreements or contracts are correct and distributed to all appropriate parties

     

    Identify and fill client needs for event space, audio visual and catering

     

    Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees

     

    Inspect operations daily

     

    Maintaining a high level of customer satisfaction and quality standards

     

    Conducting site inspections for prospective customers

     

    Contact client within 24 hours of event for feedback and to thank them for their business

     

    Send client thank you letter with meeting planner survey

     

    Hold file for 30 days or until billing is finalized

     

    Process all travel agent commission check requests for all group room blocks

     

    Be familiar with honored guest and Marquis procedures if applicable

     

    Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival

     

    Maintain a close working relationship with Culinary Team, Event Operations, Director of Food and Beverage, and Revenue Management

     

    Identify and recommend new ideas, methods, and markets

     

    Other responsibilities or projects as assigned by the Hotel General Manager

    ESSENTIAL PHYSICAL REQUIREMENTS

    Qualified candidates, with or without reasonable accommodations, must be able to:

    Write, speak, read, hear and see

     

    Type and operate computer

     

    Perform repetitive telephone work

     

    Bend and lift up to 30 pounds

     

    Set-up and take-down light equipment

     

    To drive an automobile

    DRIVERS OF SUCCESS

    Personable, Friendly Demeanor

     

    Customer Service Obsession

     

    Attention to Detail, Commitment to Quality

     

    Communication Skills

     

    Organization Skills, Ability to Handle Multiple Tasks

     

    Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills

     

    Professionalism, Responsibility

    JOB RELATED EXPERIENCE

    Marriott full-service property software systems knowledge

     

    Sales/Events Coordinator

     

    Front Office/Front Desk

     

    Health Benefits (Medical, Dental, Vision, HSA and FSA), Childcare, 401(k) Plan, 401(k) Plan Company Match, Sports Club Membership, Marriott Associate Room Rate Discount and more…

     

    The salary range for this position is $70,000 to $80,000 annually.

     

    _This company is an equal opportunity employer._

     

    frnch1

     


    Apply Now



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