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Company Overview

Absco Solutions is the premier facility vulnerability expert in the fire life-safety, security and technology field with offices in Lynnwood, Everett, Fife and Spokane Washington and in Wilsonville, Oregon. We have top-tier partnerships in our industry with a solid reputation of excellence among our clients, vendors and competitors. Join our effective operations team and be part of our forty-year success story in a caring, supportive and progressive organization. Absco Solutions has a strong culture, and we value curiosity, drive, ethics, respectfulness and accountability.

We are currently seeking a Washington State Certified low voltage technician (EL06) to join our Service team.  This position will be based out of the Everett or Fife locations.

The Service Technician will serve as the primary technician to execute service needs for Western Washington. Along with providing direct service, this role will also provide a consultative approach for additional service needs and communicate potential service opportunities to service sales.

Position Requirements :

+ [Current] Washington State Journey Electrical License (EL06) Card (required)

+ [Current] NICET Fire Alarm Level II or higher (required)

+ Seattle FA-1 card

+ Possess and maintain a valid WA State Driver’s License

+ Acceptable driving record as per company policy, to be covered under company auto insurance

+ Ability to pass a background check

+  A minimum of 3 years’ experience Servicing, test and inspecting, programming, and troubleshooting fire alarm systems

+ A minimum of 3 years’ experience installing, servicing, programming, and troubleshooting commercial IP-based surveillance, intrusion alarm, and access control low voltage systems.

+ Working Knowledge of Network Cabling, Fiber Optic Cabling, and termination, Cellular and radio communicators.  ERRC Distributed Antenna Systems knowledge and experience is a plus.

+ Must be process and detail-oriented, with good communication and organizational skills.

+ Knowledge and practical experience with the internet and networking is essential.

+ Must be able to work independently and resolve problems to satisfy our customers’ needs.

+ Education: High School graduation or equivalent

Responsibilities:

+ Perform required scheduled & reoccurring testing, inspection and maintenance related to all fire protection systems in accordance with manufacture and jurisdictional requirements and recommendations.

+ Ensures compliance with all cities, state and federal regulations as applicable to service, installation, and maintenance of all systems including OSHA safety standards.

+ Perform on-site routine and emergency troubleshooting, programming, and repairs, in addition to the installation, inspection, testing and servicing of low voltage life safety and security product lines and fire alarm systems

+ Perform site surveys as necessary for fire/life safety and security low voltage systems

+ Maintain an understanding of product capabilities, warranties, and uses. To educate and serve customers’ needs and expectations.

+ Maintain positive customer relationships, and ensure shared awareness with service sales for follow up, quotes, questions, or concerns

+ Identify opportunities for additional equipment and services that customers may need

+ Discuss deficiencies noted with customer, explaining the problem and its resolution

+ Checking in and out with the onsite point of contact for all jobs; ensuring customers are satisfied with work completed prior to leaving the job site.

+ Monitor and maintain proper working order of company tools, equipment and uniform per policy.

+ Always maintains a professional appearance and represents Absco in a professional manner

+ Constructively manage (or relay to your supervisor for the handling of) all customer complaints related to your department

+ Responsible for notifying direct supervisor of any equipment issues or any unsafe working conditions.

+ Responsible for recording time in the company provided time and attendance software.

+ Responsible for daily entries of detailed daily job reports and complete inspection reports

The Right Candidate:

+ Possesses exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted

+ Has advanced technical skills and experience with fire alarm systems, as well as experience with surveillance, access control, and intrusion

+ Has programming skills and proven ability to troubleshoot problems and look for solutions

+ Strong mechanical and electrical aptitude (work with a variety of hand and power tools such as drill, screwdriver, wire stripper, multi-Meter, etc.) and ability to read blueprints and drawings

+ Math skills including calculating area, velocity, resistance, voltage, etc.

+ Ensures quality of all work performed by themselves or their team

+ Strong verbal, written and interpersonal communication skills.

+ Strong organizational skills and the ability to handle multiple projects simultaneously.

+ Advanced computer skills including familiarity with MS Office applications (Teams, Outlook, Word, Excel) and proficiency in other relevant applications.

+ Loves the challenge of finding the right solution to complex problems

+ Able to work independently and is self-motivated

+ Creates an environment of high professionalism, integrity, honesty, quality, and success

+ Leads by example.

Working Conditions:

+ Expected working hours and conditions are as follows:

+ 7:30am to 4:00pm Monday through Friday

+ Willing to be on the on-call rotation for after-hour emergencies

+ Work Location: primarily Seattle and North, but may also require driving as far south as Chehalis periodically

Physical Requirements:

+ Able to perform tasks including, but not limited to:

+ Lifting 50-75lbs

+ Walking up and down flights of stairs

+ Prolonged standing

+ Ability to work off lifts

+ Climbing ladders

+ Maneuvering through tight spaces if necessary

Salary and Benefits:

+ Job Type: Full Time

+ Pay: $45-$55 per hour depending on experience and certifications

+ Benefits:

+ Paid Time Off: 80 hours upon completion of 90-day probationary period

+ Company-paid holidays

+ Medical, dental, vision, life, and LTD/STD for employees and dependents

+ Training and certification opportunities, to include NICET, L&I, CEU, and & manufacturer direct

+ Company equipment and tools

+ Company vehicle and gas card

+ Retirement plan with company match

+ Relocation assistance may be available for qualified candidates

Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status or any other characteristic protected by law.

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