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At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.

Job Description

As a valued colleague on our team, you will play a pivotal role in promoting and selling Fannie Mae mortgage-related products and services. In this role, you will execute targeted outbound call campaigns to existing Fannie Mae clients to promote, position, and drive adoption of our mortgage-related products, technology solutions, and services.

*THE IMPACT YOU WILL MAKE*

The Mortgage Outbound Call Center Sales Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

* Execute targeted outbound call campaigns to promote and drive adoption of Fannie Mae's mortgage-related products and services.

* Conduct high-volume outbound calls to existing clients, including lenders, servicers, and housing partners.

* Identify sales opportunities, generate leads, and qualify prospects for follow-up by internal account teams.

* Maintain accurate documentation of interactions and outcomes within CRM systems.

* Meet or exceed monthly performance targets, including call volume, conversion rate, and engagement KPIs.

*THE EXPERIENCE YOU BRING TO THE TEAM*

*Minimum Required Experiences *

* 2 years of experience in an outbound call center or inside sales role in the mortgage industry.

* Strong understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations.

* Demonstrated success in consultative selling, lead generation, and driving product adoption.

* Excellent communication, interpersonal, and persuasion skills.

* Comfortable working in a fast-paced, metrics-driven environment.

* Proficient in CRM platforms (e.g., Salesforce, Pipedrive, HubSpot) and Microsoft Office tools.

* Ability to quickly learn and articulate complex product offerings.

*Desired Experiences *

* Bachelor’s Degree or equivalent.

* Experience working with enterprise-level clients in the mortgage or fintech space.

* Knowledge of Fannie Mae products, tools, and solutions (e.g., Desktop Underwriter®, Collateral Underwriter®, or Servicing Marketplace).

* Bilingual abilities are a plus.

This is a Hybrid role with in-office expectations of 4-5 days a week in our Plano Office.

Business Account Management Solutions - Client Engagement and Sales - Senior Associate

Target Pay Range: $68,000 to $89,000 a year.

\#LI-Hybrid

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Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .

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Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].