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GENERAL SUMMARY:

The Transaction Flow Manager leads a dedicated consultative support team that partners with Patient Access, Central Authorization, Insurance Recovery, Payment Posting, and Patient Pay operations to design, automate, optimize, and monitor every transaction from the first patient encounter through final payer adjudication. The team

delivers deep analytics, root-cause investigations, and process-improvement development so frontline departments can prevent errors, submit clean claims, and resolve denials quickly and accurately. A core prevention strategy includes proactive collaboration with payer leadership to align policies and reduce administrative burden

for both payer and provider. The team also provides continuous surveillance of key revenue-cycle performance indicators, turning data into actionable insights for operational leaders. While operations retain day-to-day production control, the Manager and team – as owners of the process – supply the insights, standards, and continuous improvement discipline that drive best-in-class revenue-cycle performance

Payor Collaboration Team

• Manage monthly payer-provider leadership collaboration calls.

• Support regular claims-issue meetings and manage payer escalation processes to ensure prompt resolution.

• Manage projects aimed at reducing administrative burden between payers and Henry Ford Health, enhancing mutual efficiency.

• Monitor key metrics that gauge the health of the payer–provider relationship and surface improvement opportunities.

• Act as the primary connection point between Henry Ford Health Revenue Cycle teams and external payers, including coordination of the monthly Revenue Cycle contracting-collaboration call.

• Provide strategic planning and project-management oversight for payer-related initiatives.

EDUCATION/EXPERIENCE REQUIRED:

+ Bachelor's degree in Business Administration, Health Care Administration, Accounting, or related field, or five (5) years of leadership experience and/or consultative experience.

+ Three (3) years management experience with healthcare accounts receivable required.

+ Knowledge of best practices related to revenue cycle operations and day-to-day functionality.

+ Knowledge of CPT and diagnosis coding and Third-Party billing regulations preferred.

+ Experience at a large, complex, integrated healthcare organization preferred.

+ Experience with patient billing, patient accounting and other related applications preferred.

Additional Information

+ Organization: Corporate Services

+ Department: CBO - Transaction Flow

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.