• Customer Service Rep

    UnityPoint Health (Waterloo, IA)


    + Area of Interest: Allied Health

    + FTE/Hours per pay period: 1.0

    + Department: Operations- HME- WL

    + Shift: 8:30 AM - 5:00 PM

    + Job ID: 168151

     

    Overview

     

    Home Medical Equipment - Waterloo, IA

     

    Respiratory Customer Care Specialist

     

    Full Time - 1.0 FTE

     

    Day Shift - Monday - Friday, 8:30 AM - 5:00 PM

     

    Why UnityPoint Health?

     

    At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

     

    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

     

    + Expect paid time off, parental leave, 401K matching and an employee recognition program.

    + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

    + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

     

    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

     

    And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

     

    Find a fulfilling career and make a difference with UnityPoint Health.

    Responsibilities

    + Coordinate Patient Care and Therapy Compliance

     

    Serve as the primary point of contact for respiratory patients, addressing questions, monitoring therapy compliance (e.g., CPAP usage), scheduling appointments, and ensuring timely communication with patients and providers.

     

    + Manage Orders and Clinical Documentation

     

    Process respiratory equipment orders by verifying prescriptions and insurance, collecting required documentation, reviewing benefit information with patients, and ensuring accurate recordkeeping in the electronic health record.

     

    + Support Clinical Team and Troubleshoot Equipment Issues

     

    Assist respiratory therapists by scheduling visits, educating patients on equipment use, troubleshooting technical issues over the phone, and ensuring documentation and services meet compliance and accreditation standards.

    Qualifications

    Education:

    + High School Diploma

    Experience:

    + Minimum 6 months experience in a customer service-based enviornment.