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+ Area of Interest: Patient Services

+ FTE/Hours per pay period: 1.0

+ Department: Hem Onc Clinic- Meth

+ Shift: M-F Days

+ Job ID: 165660

Overview

Coordinates scheduling for the hematology oncology clinic. Determines their needs, and directs them in a pleasant and professional manner. Obtains and enters accurate demographic and insurance information. Performs other tasks as requested, both clerical and administrative.

Experience Specialists reflect a commitment to UnityPoint Health’s FOCUS values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions

• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

• Coordinates ancillary testing

• Works with prior authorization team to assure testing has been authorized by payor

• Instructs parents on appropriate preparation instructions for the testing to be performed

• Builds patient accounts and schedules in the system as needed to generate charges.

• Reviews basic demographics and insurance information.

• Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.

• Interviews patient / family member to obtain accurate demographic and financial data.

• Provides financial assistance applications based on patient needs.

• Obtains signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

Qualifications

Education: High school graduate or equivalent.

Experience: Previous experience in a medical setting desirable. Working knowledge of medical terminology and third party payer is helpful. Typing skills 40-wpm or keyboard equivalent. Accurate data entry and spelling accuracy required. Previous customer service experience desirable.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons. Patient Access Certificate and Medical Terminology preferred.

Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Must be able to multitask and stay on track with completing job functions in a very busy work environment with multiple distractions. Ability to adapt to frequent changes in insurance plans, hospital and departmental procedures, job functions and new technology.