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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Universal Marketing & Guest Services Agent is a hybrid hospitality and marketing position responsible for delivering exceptional guest experiences while supporting the company’s marketing and sales initiatives. This role includes greeting and registering guests, offering concierge services, presenting vacation ownership opportunities, scheduling qualified tours, and ensuring a seamless and memorable stay. The ideal candidate displays professionalism, enthusiasm, and strong communication skills to elevate the guest journey from arrival to departure.

Essential Job Responsibilities

+ Serve as a professional brand ambassador for **Travel + Leisure Co.**

+ Greet and register guests, establish credit, issue keys, and complete check-in/out procedures in accordance with standard operating procedures.

+ Present and incentivize prospective guests to attend a sales-preview tour based on qualification standards.

+ Follow up with guests who initially decline a tour offer by contacting rooms post check-in or the following morning to reintroduce the opportunity.

+ Provide concierge-level services including local recommendations, handling guest questions, requests, or concerns promptly and professionally.

+ Prepare arrival paperwork and welcome gifts daily for incoming guests.

+ Answer phone calls and route communications using proper telephone etiquette.

+ Resolve guest requests and complaints in collaboration with other departments via phone or two-way radio.

+ Maintain accurate and complete administrative tasks including reservation deposits, tour checklists, bucket checks, cash reporting, and petty cash handling.

+ Attend required training sessions and team meetings and remain informed on marketing strategies, compliance standards, and performance goals.

Travel Requirements

+ No travel required outside of the home site’s area.

Minimum Requirements and Qualifications

Education

+ High School diploma or equivalent is required.

Experience

+ Minimum of one year of customer service experience in a hospitality or hotel environment.

+ Vacation ownership or timeshare marketing experience preferred.

Skills and Knowledge

+ Excellent interpersonal, verbal, and written communication skills.

+ Ability to remain calm and professional under pressure.

+ Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

+ Demonstrated ability to work effectively in a team-based setting with shared responsibilities.

+ Reservation software training preferred.

Technical Skills

+ Proficient in Microsoft Word, Excel, and general computer use.

+ Comfortable with smart devices and two-way radio communication.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._

+ Medical

+ Dental

+ Vision

+ Flexible spending accounts

+ Life and accident coverage

+ Disability

+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

+ Wish day paid time to volunteer at an approved organization of your choice

+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

+ Legal and identify theft plan

+ Voluntary income protection benefits

+ Wellness program (subject to provider availability)

+ Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.