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Credit/Collections Analyst

Job Description:

We are currently hiring for a Credit Collections Analyst in our Lawrenceville location. This role will support the Credit and Collections teams for key strategic business relationships for Sage International. In this role you will work closely with other internal teams to support Accountants and Business Partners, ensuring their accounts are up to date, commission credits are paid and overdue amounts are collected

This is a hybrid role 3 days per week from our Lawrenceville office.

Key Responsibilities:

Summary of Role

This full-time role sits within Sage’s Credit and Collections team, supporting key strategic business partners such as accountants, financial advisors, and retail channels. You’ll play a vital part in managing credit decisions, customer accounts, and cash collection processes, while helping improve how the team works and collaborates.

What I Will Be Doing

You’ll work closely with internal teams and customers to manage credit risk, resolve queries, process refunds or discounts, and make sure outstanding payments are collected on time. You'll regularly review customer ledgers to prevent bad debt, escalate legal issues when needed, and ensure that Sage’s policies and compliance standards are met.

You'll also help improve internal processes, take part in personal development activities, and contribute to projects across the wider finance function - Involvement in the monthly Partner Commission process. This role blends relationship management with strong attention to financial detail and a proactive, customer-focused approach.

What We Are Looking For

We’re looking for someone with at least 2 years of credit and collections experience—ideally in a tech or fast-paced environment. You should have a strong service mindset, confidence working with complex accounts, and experience meeting SLAs. Familiarity with SAP and CRM systems is a plus.

You’ll thrive in a collaborative team, be adaptable to change, and enjoy contributing to continuous improvement while staying up to date with financial regulations.

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Function:

Finance Operations

Country:

United States

Office Location:

Lawrenceville

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.