"Alerted.org

Working Title: Senior Support Specialist

Job Class: Office and Administrative Specialist Senior

Agency: Human Services Dept

+ **Job ID** : 87496

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 07/14/2025

+ **Closing Date** : 07/21/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office AFSCME

+ **Division/Unit** : Aging and Disability Services /Deaf, DeafBlind and Hard of Hearing State Services Division

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : Yes, up to 5%

+ **Salary Range:** $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206 - Clerical/AFSCME

+ **Work Area** : K

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

_This position is eligible for_ telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) _for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Senior Support Specialist serves as the principal administrative and technical support within the Department of Human Services' Deaf, DeafBlind, and Hard of Hearing State Services Division (State Services). While supporting multiple programs—including the Mental Health Program, Regional Services, Central Operations, and MN ACT—the primary focus is on coordinating statewide administrative functions, managing public inquiries, and overseeing operational logistics. Responsibilities include:

+ Triaging service requests

+ Supporting division-wide initiatives

+ Maintaining resource availability

+ Assisting with stakeholder engagement efforts

+ Ensure consistent service delivery, particularly for Regional Services and Central Operations, which require structured administrative coordination for statewide impact

+ Provides secondary support to MN ACT and specialized program needs as required

+ Ability to work independently while fostering strong, collaborative relationships with State Services staff, state personnel, community stakeholders, clients, and other partners to ensure effective coordination and service delivery

Minimum Qualifications

+ Communication Skills relating to effectively interacting with diverse groups

+ Customer Service Skills sufficient to provide information to wide range of clientele, including phone calls and e-mail contacts in helpful and courteous manner

+ Data Entry Performance sufficient to rapidly and accurately input data into various databases and Excel spreadsheets

+ Database, Documents, and Records Management skills sufficient to track and expedite documents and complete daily operations (e.g. AgileApps, EDMS/FileNet, MS Office: including Word, Excel, PowerPoint, and Outlook)

+ Signing Skills sufficient to communicate fluently in American Sign Language

+ Typing/Keyboarding skills sufficient to complete a variety of reports, letters and data summaries

+ Word Processing skills sufficient to use Microsoft Word and Outlook to manage busy calendars and distribution lists, develop and modify a variety of correspondence, records and reports; perform mail merges, develop forms and charts

Preferred Qualifications

+ Ability to prioritize a variety of assignments and know when to solicit assistance from other co-workers as needed

+ Problem-solving abilities and be able to work as a team

+ Analyze new policy information and communicate applicable changes in procedures to staff

+ Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.