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At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION SUMMARY:

The Senior Freight Coordinator will oversee and coordinate outbound freight for Nespresso's Transportation Operation. This role involves collaboration with 3PLs, carriers, and internal teams to ensure alignment with service and company objectives. Key responsibilities include managing transportation operations, conducting performance analysis, and generating reports.

This position is crucial for optimizing logistics efficiency, enhancing service delivery, and supporting overall business goals, ultimately contributing to improved customer satisfaction and operational effectiveness.

This hybrid opportunity offers the best of both worlds. With 2 days per week based at Nespresso USA's NYC Manhattan Herald Square office, you will have the chance to collaborate with colleagues, build strong relationships, and engage in face-to-face interactions. The remaining days, you will have the flexibility to work remotely, allowing you to maximize your productivity and maintain a healthy work-life balance.

RESPONSIBILITIES:

Outbound Coordination:

+ Facilitate effective communication between various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers

+ Monitor, track, and communicate the progress of shipments to ensure efficient and timely updates

+ Manage pick-up ETA, delivery updates, and POD requests

+ Coordinate with carriers for timely and accurate information exchange

+ Serve as point of escalation and drive issue resolution for freight and small parcel shipments (i.e. pickup miss, driver delay, late delivery, reroutes)

+ Ensure certain billing requirements are being followed

+ File carrier claims

+ Identify the root cause when targets are not met and implement solutions with cross-functional teams

+ Arrange FTL/LTL pick-up's for Distribution Center Replenishments and/or miscellaneous freight requests.

+ Manage our Boutique shipment network and ensure shipments are picked up and delivered on time

+ Support the 3PLs with Transportation related requests ( pickup and delivery issues, network performance and alignment, general shipment inquiries)

+ Provide support to Supply Chain with ad hoc contribution to any projects/initiatives

+ Manage the carrier network. Must be able to draw conclusions and explain in detail network performance ( identify trends, areas where we can increase/decrease volume, and maximize carrier performance)

+ Identify, suggest, and implement process enhancements to increases efficiency in order to improve network performance, achieve operational goals, and customer satisfaction. Will require collaboration with 3PL's IS/IT team, supply chain, retail, and sales

Reporting & Communication:

+ Troubleshoot and communicate internally to Supply Chain, Retail, and externally to 3PL about planned and unplanned situations impacting operations

+ Conduct meetings and reviews with relevant teams to ensure smooth operations and address any issues or concerns

+ Create, publish, and maintain various reports and dashboards related to transportation and KPI performance

+ Analyze data using tools like Power BI and Excel to generate meaningful insights and reports

+ Ensure accuracy and completeness of data, including tracking information, costs, and in-transit updates

+ Download and manage carrier reports for analysis and record-keeping purposes

+ Responsible for reporting on different business unit's lane usage and costs

+ Reporting for Transportation Operational Review (Weekly/Monthly)

+ Prepare reports, analysis, and dashboards for performance/business reviews with carries ( Weekly/Monthly/Quarterly).

+ Extract periodic and ad hoc reports from BI platforms

+ Update and maintain SOPs

+ Monitor performance metrics and analyzing trends to address issues and make data-driven decisions

REQUIREMENTS:

+ Bachelor's Degree in Supply Chain or related field; OR equivalent work experience

+ 1+ year professional experience in Supply Chain, Logistics and dealing with 3rd Party Warehousing strongly preferred

+ 1+ year working with freight and small parcel carriers

+ Proficiency in Microsoft Word, PowerPoint, business intelligence tools required

+ Advanced Excel skills required

+ Proficient in ERP, OMS (Order Management) and TMS (Transportation Management) systems

+ Power BI experience will be highly beneficial

SKILLS:

+ Excellent problem-solving and analytical skills

+ Strong communication and collaboration abilities

+ Proficient in logistics, supply chain management, and transportation management systems (TMS)

+ Knowledge of import/export regulations and compliance

+ Strong negotiation skills with carriers and 3PLs

+ Highly detail-oriented with the ability to manage multiple priorities

+ Strong work ethic, integrity & honesty

+ Ability to work under time pressure and stress

The approximate pay range for this position is $60,000- $72,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:

About Us | Nestlé Careers (nestlejobs.com) (https://www.nestlejobs.com/nestle-in-the-us)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .

Job Requisition: 361822