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Description

Major Duties include but are not limited to:

+ Coordinates new referral for heart transplant evaluation, either as an inpatient or outpatient basis.

+ Providing information to prospective patients and their referring physicians, arranging consultations, diagnostic procedures, and coordinating follow up appointments.

+ Communication and coordination of patient care with heart failure nurse specialist, transplant cardiologist, inpatient team members, heart transplant nurse coordinators, cardiac surgeons, bed control, admissions, case managers, and utilization review.

+ Assisting the Cardiomyopathy Administrative Supervisor with obtaining insurance authorizations and working with other administrative team members to facilitate the complex transplant evaluation process.

+ Entering patients into the heart transplant database, maintaining the registry of referring physicians, facilitating communication with referring physicians of diagnostic testing and evaluation status, and triaging phone calls.

+ Type and proofread correspondence. Excellent written and communications skills.

+ Strong organizational skills and ability to operate efficiently in an environment of frequent interruptions/distractions.

Salary Range: $30.36 - $43.49/hourly

QualificationsRequired:

+ Demonstrated interpersonal skills in interacting with persons of various social, cultural economic, and educational background for the purpose of arranging consultations and hospital admissions.

+ Oral communication skills sufficient to obtain and relate information clearly and concisely.

+ Organizational skills in coordinating varied activities within the hospital and community.

+ Demonstrated ability to interact in a calm and professional manner with patients and to display patience and diplomacy in dealing with physicians and patients from many diverse backgrounds.

+ Problem solving skills sufficient to anticipate potential scheduling problems and ability to devise and suggest alternate approaches to dealing with conflicting demands.

+ Ability to handle several different phone calls at once, coordinate changes in appointments and schedules by doctors and patients on very short notice.

+ Working knowledge of working with physicians and patients in a large multi-physician group in a front office setting similar to private practice.

+ Ability to work in a small area with other individuals and in an atmosphere of frequent interruptions.

+ Skills in recognizing an emergency situation and taking appropriate action.

+ Knowledge of the Medical Center and various labs.

+ Working knowledge of computers, using Microsoft Office programs, such as Word, Excel, Outlook, etc. and Epic CareConnect systems.

+ Knowledge of Transplant database management, Hospital and Scheduling programs.

+ Knowledge of medical terminology, preferably cardiovascular terminology

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