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Role Summary:

The Manager of Loyalty Performance Strategy will lead projects and initiatives to grow loyalty performance, serve as a business partner with other internal performance functions and develop content to maintain awareness of loyalty developments with stakeholders.

Your Day to Day:

+ **Translating data into Actions –** Ability to interpret business drivers, program performance and market conditions to monitor the short term and long-term program development.

+ **Loyalty Performance Growth Projects –** Lead projects and major initiatives to drive increase in loyalty metrics from discovery through delivery; will include development of business cases, stakeholder mapping, leading working groups; may include pilots and consideration of technology requirements.

+ **Regional and Functional Performance Improvement –** Serve as business partner with other functions, including Operations and Commercial teams, to embed loyalty performance, address feedback on potential pain points and create advocacy across the business.

+ **Socialization Content –** Lead the development of presentations to maintain awareness of loyalty development roadmap, progress and results from recently launched program enhancements; partner across L&P to manage inputs and coordinate narratives through delegation across the broader team.

+ **Program Development –** Partner with team to support loyalty program evolution work through improvements in benefits, pricing strategy and program structure; Identify opportunities to drive program evolution considering brand, owner, member and market trends/needs.

What We Need From You:

+ 4+ years progressive experience with demonstrated commercial success in strategy, consulting, professional services or loyalty program management, preferably in travel or hospitality.

+ **Analytical Thinker –** Ability to interpret business drivers, program performance and market conditions to make informed recommendations on program development.

+ **Collaboration –** Demonstrated ability to collaborate with and lead cross-functional, globally-dispersed teams.

+ **Program Management –** Proven track record of managing complex projects with global considerations in a highly matrixed organization.

+ Experience with Microsoft PowerPoint, Excel and Word.

+ **Collaborating with Others –** Demonstrated ability to engage people in the discussion about the customer journey and the future loyalty vision with cross-functional, globally dispersed teams.

+ **Loyalty Mindset –** Strong knowledge of loyalty concepts and understanding of program economics.

**Location –** Atlanta GA (Hybrid – in office 3 days a week)

The salary range for this role is $58,834 to $100,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.