• Client Service Associate

    HUB International (Merrillville, IN)


    At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

     

    HUB is a leading insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

     

    What We Offer You

     

    At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

    Benefits you may enjoy working at HUB International Midwest-East:

    + Medical, Dental, and Vision (PPO, HMO, and HSA)

    + Comprehensive Wellness Program

    + 401(k) Retirement Plan

    + Life and Disability Plans

    + Vacation, Holiday, Sick, and Personal Time Off

    + Pet Insurance

    + Bonus Program

    + Comprehensive Onboarding Program

    + Continuing Education / Personal Development Programs

    + Flexible Work Arrangements

    + Employee Engagement Events

    + Dress for Your Day Dress-Code

    + Service Awards

     

    Here’s Where You Come In

     

    As a Client Service Associate, you will manage a growing book of business for our Holly’s Health Talks platform. Your focus will be retaining our current clients and onboarding new clients through providing professional, courteous service to our clients, business partners, and HUB colleagues.

     

    **Job Responsibilities** :

    + Provide quality customer service to existing and new accounts.

    + Oversees the preparation and implementation of all contracts, paperwork, and internal processing on accounts.

    + Implement Client Service Plans as directed by account team and\or Team Leader.

    + Maintain accurate client information in account management systems as assigned.

    + Work with client’s IT department to make sure the deliverables can be emailed to employees.

    + Owns tracking and deliverability and viewership.

    + Pursue a program for personal and professional development.

    **Cultural Expectations** :

    + Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

    + Ownership – Responsible to each other, our clients, and our goals.

    + Teamwork – Together we attain greater success.

    + Sincerity – Giving and receiving direct and caring communication

    Qualifications:

    + Knowledge of Word, Excel, and MS Outlook

    + Comfortable in learning programs such as online portals, Airtable, SproutVideo

    + A high school diploma with some college preferred

    + Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members

    + Ability and willingness to utilize the company’s computer system and software required. Good typing skills with an ability to compose clear and concise letters required

    + Ability to understand policy forms and coverage descriptions required

    + Organizational skills required

    + Willingness to attend educational classes desired

    + High attention to detail essential

     

    Department Account Management & Service

    Required Experience:

    Required Travel:

    Required Education:

    HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

     

    E-Verify Program (https://hubinternational.jobs/e-verify/)

     

    We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.