• Help Desk Technician

    ManpowerGroup (Madison, AL)


    Job Summary:

    A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused **Help Desk Technician** to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.

    Key Responsibilities:

    + Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction

    + Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices

    + Set up, configure, and deploy desktops, laptops, and peripherals

    + Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up

    + Manage user accounts in Active Directory, including password resets, account creation, and permissions changes

    + Support hardware maintenance and inventory management

    + Ensure high-quality customer service by following up with users and documenting solutions

    + Collaborate with IT staff to escalate and resolve complex issues

    Required Qualifications:

    + 2–5 years of experience in an IT help desk or technical support role

    + Strong knowledge of Windows OS, Office 365, and basic networking principles

    + Familiarity with remote desktop tools and Active Directory

    + Experience using IT ticketing systems (ServiceNow preferred)

    + Strong communication, organizational, and troubleshooting skills

    + Ability to prioritize tasks and resolve issues efficiently in a high-demand environment

    + High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred

    + Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

    Preferred Skills:

    + Previous experience supporting users in a manufacturing or industrial environment

    + Knowledge of ITIL best practices

    + Familiarity with enterprise device imaging tools and inventory systems

    Additional Information:

    + **Work Hours:** Monday–Friday, standard business hours; flexibility required for occasional after-hours support

    + **Location:** Must be onsite at the Huntsville, AL facility

    + **Duration:** Contract position with potential for long-term engagement or conversion

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.