"Alerted.org

Location:

4224 Ridge Lea Road - Amherst, New York 14226

**Location:** This is a hybrid opportunity and will require a minimum of two days in office.

ABOUT THE JOB

As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specialize in Research and Adjustments, Account Analysis and KeyAccounts Manager support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):

+ Perform basic to complex research using various bank systems

+ Providing of deposit, check, statement and report copies

+ Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing

+ Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments products.

+ Complete data entry into various bank systems

ESSENTIAL JOB DUTIES

• Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making

• Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities

• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

• Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.

• Completes work by following clear defined procedures

• Other duties as assigned

REQUIRED QUALIFICATIONS

• 1 year experience with working knowledge of the business or general office skills

• High School Diploma or GED equivalent. College degree preferred

• Works well with others in a fully developed work team environment

• Open minded and adaptable to new ideas in a changing environment

• Excellent customer service skills

• Proven excellent verbal/written communication and interpersonal skills

• Good judgment and decision making ability

• Ability to work under pressure and meet deadlines

• Analytical, research and problem resolution skills

• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

• Comfortable navigating multiple computer systems and applications

• Proficient in Microsoft Office applications

• Basic understanding of accounting principles

• Basic knowledge of banking policies, procedures, government regulations

• Basic understanding of loan documentation

• Proven ability to handle all monetary/ processing functions independently

• Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

• Basic knowledge of banking policies, procedures and governmental regulations

• Ability to perform simple scheduled and non-scheduled maintenance functions

• Proven ability to handle high transaction volumes accurately

• Ability to meet production goals

• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

• Exceptional attention to detail.

• Excellent customer service skills.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $22 to $23 per hour depending on location and job-related factors such as level of experience.

Please click here (http://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/12/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.