• Genesys Cloud CX Developer

    Robert Half Technology (Des Moines, IA)


    Description

    Genesys Cloud CX Developer

     

    Type: Full-Time, Direct Hire

    Position Overview:

    We are seeking an experienced Genesys Cloud CX Developer with a strong focus on Terraform, CI/CD pipelines, and backend development to join a growing and financially stable organization. This role offers a unique opportunity to work on cutting-edge customer experience solutions in a collaborative environment. Relocation assistance and sponsorship for eligible candidates are available.

    Compensation and Benefits:

    + Salary up to $130K, plus a 10% bonus

    + Comprehensive benefits package, including immediate benefits, profit sharing, and 401(k)

    + Relocation assistance available (10% of salary)

    + Flexible schedules with 2.5-day weekends – company closes every Friday at 1:00 PM CT

    Key Responsibilities:

    + Develop and enhance Genesys Cloud CX solutions, focusing on custom integrations with backend systems and applications.

    + Create and program custom Genesys flows, omnichannel solutions (e.g., IVR, Chatbot, email, and chat integrations), and advanced system workflows.

    + Optimize business processes through system automation and integration development.

    + Design, implement, and maintain automation pipelines using Terraform and CI/CD tools.

    + Write clean, scalable, and maintainable code across backend platforms and APIs.

    + Collaborate with cross-functional teams to deliver seamless technical solutions, ensuring alignment with business goals.

    Required Skills and Experience:

    + Expertise with the Genesys Cloud CX platform and development tools.

    + Strong experience with Terraform and CI/CD pipelines (must-have).

    + Proficiency in backend development languages (e.g., Python, C#, .NET, Java).

    + Advanced knowledge of REST APIs and JavaScript for integration and automation.

    + Strong understanding of AWS Lambda for serverless architecture.

    + Familiarity with SQL databases (nice-to-have).

    Preferred Skills and Certifications:

    + Experience working with AI-driven solutions such as Genesys AI/CoPilot for conversation automation (preferred).

    + Certifications in related technologies (a plus but not required).

     

    Why Join?

     

    + Join an industry leader committed to leveraging modern, cloud-based technologies.

    + Enjoy a supportive, forward-thinking work environment that values flexibility and innovation.

    + Leadership and mentorship opportunities under an exceptional technical manager.

    + Make a tangible impact by transforming customer experience solutions within a collaborative and innovative team.

     

    This is a direct-hire, hybrid role based in Des Moines, IA. Be part of a company that values work-life balance, cutting-edge development, and long-term career growth. For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!

     

    Requirements • Extensive experience with the Genesys Cloud CX platform and development tools.

     

    • Strong proficiency in Terraform and CI/CD pipelines.

    • Solid background in backend development languages such as Python, C#, or Java.

    • Advanced knowledge of APIs and scripting for system integration.

    • Familiarity with serverless architecture tools like AWS Lambda.

    • Ability to work collaboratively across teams and communicate technical solutions effectively.

    • Minimum 5 years of experience in software implementation or related roles.

    • Certifications in relevant technologies are a plus but not required. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .