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Description

Position Summary:

As a Tier One Help Desk Specialist, you will be instrumental in ensuring seamless communication across the telephonic systems used by the organization. This role primarily involves interacting with staff across various properties, gathering feedback, validating data, and accurately completing documentation specific to telephonic use. Ideal candidates are detail-oriented, organized, and thrive in roles requiring extensive communication and collaboration.

Responsibilities:

+ Information Gathering: Engage with staff at multiple locations via phone and email to gather feedback regarding current telephonic systems and usage.

+ Data Validation: Review and cross-check feedback to ensure accuracy and validity before incorporation into documentation.

+ Documentation Support: Complete required forms for each property, which may involve up to 16 separate documents per location. Ensure all information entered is precise and organized for easy reference.

+ Clerical Tasks: Manage paperwork, filing, and record-keeping tasks associated with the documentation process.

+ Communication: Act as the primary point of contact between team members and external parties regarding telephonic systems, providing exceptional customer service and clarity.

+ System Understanding: Collaborate with IT and other departments to familiarize yourself with telephonic systems to accurately answer questions and aid in troubleshooting basic issues.

Requirements

Key Qualifications:

+ Experience: 1-2+ years in a clerical or customer-facing role (preferred within IT help desk or telecommunications).

+ Skills: Excellent communication skills (both verbal and written), detail-oriented, highly organized, and proficient in documentation processes.

+ Technical Knowledge: Basic understanding of telephonic systems or a willingness to learn; proficiency in Microsoft Office Suite (Word, Excel, Outlook).

+ Interpersonal Skills: Ability to interact professionally with staff at all levels and build rapport quickly.

+ Problem-Solver: Demonstrated ability to validate data and troubleshoot minor issues effectively.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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