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### Job Duties

TRAINING & COMPLIANCE

• * Hire, train, and supervise Youth Engagement Specialists.

Residential Program Manager – Leadership & Compliance 2

• * Conduct new hire onboarding, monthly & quarterly trainings for all staff that work with

residential clients

• * Provide real-time coaching and mentorship to frontline staff.

• * Ensure accountability for training completion and professional development.

• * Identify & coordinate mandatory crisis intervention and de-escalation training.

• * Implement staff retention strategies to support long-term organizational stability.

• * Monitor staff compliance with licensing standards and safety protocols.

• * Maintain audit readiness and documentation accuracy.

• * Develop and manage staff schedules and attendance tracking.

• * Serve as a liaison with compliance-related external stakeholders and licensing bodies to

ensure regulatory compliance.

COLLABORATION RESPONSIBILITIES OF RESIDENTIAL PROGRAM MANAGER’S

• Ensure alignment between program innovation, compliance standards, and operational goals.

• Jointly develop and deliver staff training on trauma-informed care, youth engagement, and

program-specific interventions.

• Coordinate quality assurance reviews and compliance audits to maintain consistency and meet

regulatory expectations across residential sites.

• Share feedback and data insights to drive continuous improvement in programming, staff

development, and operational systems.

• Collaborate on staff retention and wellness strategies to foster a supportive, sustainable work

environment.

• Participate in cross-functional meetings and planning sessions to align departmental goals with

organizational priorities.

• Engage with clinical teams and case management to ensure coordinated care plans and aligned

service delivery for youth.

• Liaise with external stakeholders (e.g., licensing agencies, community partners, educational

institutions) to support program compliance and strengthen service partnerships.

• Collaborate with data and evaluation teams to measure program outcomes, identify trends, and

inform strategic planning.

• Support cross-site learning by promoting best practices and encouraging peer learning among

residential teams.

OTHER RESPONSIBILITIES

• Conduct monthly performance observations and weekly random video reviews to assess service

quality.

• Develop and maintain staff compliance tracking systems to ensure consistent adherence to

policies.

• Address resident concerns, complaints, and behavioral challenges using de-escalation strategies.

• Promote innovative supervision strategies.

• Perform additional tasks as assigned by leadership.

Valid driver’s license

First Aid/CPR certification within six months of hire.

### Minimum Education Required

Master’s degree in Social Work, Psychology, Sociology, or related field and two years of experience in a social services agency; OR

Bachelor’s degree in a relevant field and four years of progressive leadership experience in residential youth services; OR

Equivalent combination of education and relevant experience.

### Minimum Experience Required

Previous experience in program development and trauma-informed care

Experience working with system-involved youth, LGBTQ+ youth, and youth of color

### Shift

Other

### Number of Openings

1

### Public Transportation Accessible

Yes

### Physical Required

Yes

### Compensation

$62,930.00 - $70,000.00 / Annually

### Postal Code

55430

### Place of Work

Hybrid

### Requisition ID

0001

### Job Type

Full Time

### Job Benefits

Comprehensive benefits package including health insurance, PTO, and professional development support

### Application Email

[email protected]