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Customer Service Manager

Location : HOLLY SPRINGS, MS, United States

Job Family : Customer Service

Job Type : Regular

Posted : Jul 14, 2025

Job ID : 58078

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Job Description

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Responsible for providing strategies to meet or exceed the division’s business plan for sales, margin and customer service. This includes managing and supporting sales/customer service correspondents, supporting strategic pricing, interaction with Business Units, assisting in formulating price and product strategies, reviewing customer quotations, analyzing and correcting customer service trends.

Scope/ Supervision and Interaction

X Has Direct Reports Does Not Have Direct Reports

Daily customer interaction is a key requirement.

Essential Functions:

+ Customer - Develop superior communication systems and provide training to sales correspondents to ensure consistent, impeccable customer service via direct customer contact, phone, SalesForce, IM, and email.

+ Customer Service –Interface with Service Centers and Order Entry to facilitate customer service and meet customer expectations. Implement and assist in maintaining pricing of all OEM & Distribution accounts in conjunction with Business Units and Customer Service teams. Meet or exceed all customer service metrics as directed by the Corporation or the Marketing Manager. Provide performance tracking and update existing metrics. Also, maintain service plan requirements through trend analysis to Business Unit Managers where applicable.

+ Pricing – Implements strategic pricing as directed by the Strategic Pricing Manager or Marketing Manager. Works in concert with Division Business Units to meet sales and profit objectives. Supports field sales and impact statements and support data for price negotiations. Implement Distributor price sheet annually. Works in conjunction with the Strategic Pricing Manager.

+ Sales Administration Manager responsibilities – Direct supervision of Sales and Customer Service staff. Develop annual Personal Performance Plans (PPP’s). In addition, develop and manage their training and development plans. Coordinate efforts with the IT department to create new system tools and update existing ones as needed to maintain excellent customer service.

Q ualifications:

+ Bachelor’s degree in Business Administration or related field required.

+ 3+ years of division or group experience related to OEMs and/or distribution. Knowledge of division nomenclature, pricing programs, field sales force, division quoting, and order entry systems highly desirable. Prior leadership and supervision experience required.

+ Computer Skills: Proficient in Microsoft Office Suite, SalesForce, SAP, EDI, and division order entry systems. PH Connect experience is a plus.

+ Travel Requirements: Minimal overnight travel possible. Attendance at administrator meetings or critical OEM meetings may require travel. Local customer meetings possible.

+ Strong communication, negotiation, excellent written and verbal skills, and effective presentation skills.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)