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Overview BigBear.ai is seeking a System Administrator Level 1 to provide support for implementation, troubleshooting and maintenance of lnformation Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads Operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance, and building a test arena for CNO tools. This position will be onsite based in Columbia, MD. What you will do Provide support for implementation, troubleshooting and maintenance ofIT systems Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation ofIT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices; etc. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning What you need to have Five (5) years' experience as an System Administrator and a bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional System Administrator experience may be substituted for a bachelor's degree. Clearance: Must possess and maintain a TS/SCI with polygraph Perform systems engineering activities and assist in the preparation of a work product in Technical Process Areas associated with the ISO/IEC 15288 Perform systems engineering activities and assist in the preparation of multiple work products in Project and/or Technical Process Areas associated with any of the ISO/IEC 15288 processes. Assist in performing systems engineering activities in the ISO/IEC 15288 Agreement or Enterprise Process Areas. Perform analysis of technical alternatives for a project and make preliminary recommendations. Develop and deliver a work product in any of the ISO/IEC 15288 Process Areas. Perform systems engineering activities and develop and deliver work products of either the ISO/IEC 15288 Agreement or Enterprise Process Areas. Independently analyze and recommend alternatives for elements of project's technical design. Perform systems engineering activities and develop and deliver work products in each of the ISO/IEC 15288Project and Technical Process Area Experience with Windows and Linux What we'd like you to have Must work well in a team environment About BigBear.ai BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai. BigBear.ai is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status, age or any other federally protected class.